Sneakerboxshop review for Trustpilot Reviews
Sept. 30, 2022
Stuck on loading after attempting to connect the app to my store. The app is not working at all, so unfortunately I'll have to look further.
Hi SneakerBoxshop Thanks for taking the time to write this review and make us aware of this issue. We’re sorry to hear you’ve been experiencing issues with getting Trustpilot and Shopify connected. By checking our files, I can see you already reached out to our Technical Support team, who is as we speak working on investigating the matter and finding a solution. In the meantime may we ask you to try to following, if not already done, and see if that solves the issue: - Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions - Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0 Hope that the above may already solve the issue, but rest assured we’re on top of it, and someone will soon get back to you to further investigate and assist. We hope you soon can have the integration connected without any problems, so you can make use of the awesome features this integration offers to automate the collection of reviews, and the easy possibility to place TrustBoxes on your website. Kind regards, Sacha - Trustpilot