Trustpilot

The reviews are heavily polarized, with many merchants giving the app 5 stars and praising its ease of setup, ability to collect genuine reviews, improved widget customization, and in some cases positive business impact such as higher conversion and click-through rates. Several users also appreciate the newer Shopify-native experience, drag-and-drop blocks, and the ability to add widgets more easily through the theme editor. However, a substantial number of reviews are negative and focus on pricing, support, and reliability. Common complaints include expensive paid tiers, limited functionality on the free plan, poor or unresponsive customer service, difficulty installing or configuring the app, white-screen or login/code issues, and frustration with moderation or review-removal processes. Overall, the app seems valuable when it works well, but many merchants feel constrained by cost, support gaps, and missing features.