Trustpilot
The reviews for the Trustpilot Shopify app are mixed, with both positive and negative feedback from users. Positive aspects include the ease of setup, increase in conversion and click-through rates, and the ability to quickly gather reviews. Users appreciate the improved customization options and the integration with the theme editor. However, negative feedback revolves around outdated product review widgets, technical issues with the app not working properly for some users, and the lack of updates despite feedback being provided. Some users also mentioned the high cost of the app and missing features like the tagging functionality.
Review RSS feed
Just awful. Support is non-existent on the free plan. A log is created and not responded to. Go to their website and ask for support there, it takes over 24 hours for them to respond to each message. Even then they’re totally unhelpful.
I cannot even install the app. TrustPilot sends a code to my email to verify during log in but I dont get any code, its not in spam either. Have had this issue for a long time.
Thank you for bringing this to our attention. We’re sorry to hear you’ve been unable to access the app. We’d like to investigate this and help get you up and running. Please contact our team at [email protected] with the email address associated with your account and details of the issue so we can troubleshoot this with you directly. We appreciate your feedback and hope to get this resolved for you quickly.
Har installerat appen men sidan är helt vit, har försökt att avinstallera och installera om appen flera gånger men resultatet blir det samma
Thank you for bringing this to our attention. We’re glad our team was able to connect with you directly and that you’re now able to access the app after switching browsers. We appreciate you taking the time to flag the issue. If you experience any other issues or have feedback for us, please reach out to [email protected] and our team will be happy to help.
Thank you for your 5-star review! We appreciate you taking the time to rate our app. If you have any feedback or suggestions on how we can make your experience even better, we'd love to hear from you. Please reach out to our team at [email protected].
The new Trustpilot Shopify app itself is ok - setup is straightforward and the Business review side works. The product review widgets are another matter. They are completely outdated: the widget renders as a window inside the page instead of being embedded into the site, review images are small and open blurred on mobile, and review dates are not shown at all - which is a real problem for products with a long lifecycle. I have submitted detailed, constructive feedback several times over the past 1.5 years. It gets acknowledged, and then nothing happens. Not a single meaningful update to the product review widgets in that time, despite improvements being promised. For a subscription at this price point, that is not acceptable. Competing review apps at a fraction of the cost solve all of the above out of the box.
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