Trustpilot
The reviews for the Shopify App are mixed, with both positive and negative feedback. Users appreciate the ease of use and quick results in generating reviews. The drag and drop blocks are highlighted as a positive feature. However, there are complaints about issues with configuration, such as not being able to proceed past a certain step. Some users also mention limitations in functionality, like the inability to use tagging features. On the positive side, there is praise for the improvements in the Trustpilot Widget, especially in terms of customizability and integration with the theme editor.
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Ich habe die App installiert, und es öffnet sich einfach nicht. Es hat die ganze Zeit einen weißen Bildschirm und es funktioniert einfach gar nichts... Habe die app deinstalliert und ereut installiert und es funktioniert immer noch nicht.. Weil ich würde Trustpilot gerne benutzen, weil dass ein sehr Bekanntes Programm ist, aber wenn die App nicht funktioniert kann ich damit leider auch nicht Arbeiten. Nachricht an Trustpilot: Bitte verbessert eure App, damit sie für ALLE Benutzer ordnungsgerecht funktioniert.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Wir verstehen vollkommen, wie frustrierend das sein muss - besonders, wenn Sie sich darauf gefreut haben, mit Trustpilot durchzustarten. Wir möchten der Ursache sehr gerne auf den Grund gehen und Ihnen beim Einstieg helfen. Bitte senden Sie unserem Team unter [email protected] ein paar Details zu Ihrem Anliegen, damit wir uns das genauer ansehen können. Danke, dass Sie uns darauf aufmerksam gemacht haben. Wir hoffen, dass wir das schnell für Sie klären können. Herzliche Grüße Ihr Trustpilot-Team
Trustpilot and their entire team have been absolutely incredible. Since implementing the platform, we have seen a significant uptick in both our conversion and click-through rates. We are extremely happy with both the product and the level of service provided. A well-deserved 5/5 stars!
Thank you for taking the time to share your feedback. It's great to hear that you've seen improvements in both your conversion and click-through rates since implementing the Trustpilot app. We're also pleased that your experience with our team has met your expectations. We appreciate your partnership and look forward to continuing to support your business. If you ever have feedback or questions about the app, feel free to reach out to us at [email protected]
App works great, got a lot of reviews quickly and drag and drop blocks are easy to use.
Thank you for your review! We're so glad to hear the app is working well for you and that you've been able to collect reviews quickly. It's also great to know you're finding the drag-and-drop blocks easy to use. We designed them to make customizing your storefront as simple as possible. If you ever have any questions, feedback, or need assistance, our team is always happy to help. You can reach us at [email protected]. Thanks again for choosing Trustpilot and we appreciate your support!
Non si riesce neanche a configurare perché al secondo step non va avanti. Cambiate mestiere!
Thank you for taking the time to update your review. We're delighted to hear that your experience has improved and truly appreciate you giving us the opportunity to investigate the issue and resolve it. If you ever have any additional feedback or suggestions, we'd love to hear from you. Please don't hesitate to reach out to us at [email protected]. Thanks again for your support. We look forward to continuing to support your business.
A massive improvement on previous app. Makes adding Trustpilot widgets to your store a lot easier (can now be done in theme editor). Yes, Trustpilot is expensive. But, you're paying to utilise a brand your customers know & trust, which is becoming more important with the prevalence of AI and fake reviews. I only gave 5 stars, as we cannot use tagging feature with this app, which we are paying for. I think this is a big oversight by Trustpilot.
Thank you for your thoughtful review and for highlighting the improvements in our new Shopify app. We're delighted to hear that the native Shopify Theme Editor has made it much easier to add Trustpilot widgets to your storefront. We also appreciate your feedback on tagging. We understand how valuable this functionality is for merchants using Trustpilot, and we're actively working on expanding the capabilities of the new app, including support for features like tagging. Feedback like yours plays an important role in helping us prioritize future enhancements. Thanks again for taking the time to share your experience, and we're excited to continue improving the app. The Trustpilot Team
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