Trustpilot
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The new Trustpilot Shopify app itself is ok - setup is straightforward and the Business review side works. The product review widgets are another matter. They are completely outdated: the widget renders as a window inside the page instead of being embedded into the site, review images are small and open blurred on mobile, and review dates are not shown at all - which is a real problem for products with a long lifecycle. I have submitted detailed, constructive feedback several times over the past 1.5 years. It gets acknowledged, and then nothing happens. Not a single meaningful update to the product review widgets in that time, despite improvements being promised. For a subscription at this price point, that is not acceptable. Competing review apps at a fraction of the cost solve all of the above out of the box.
Thank you for taking the time to share such detailed and constructive feedback. We appreciate the specific insights you’ve provided on the product review widget experience and recognize that you’ve raised many of these points with us previously. Your feedback has been shared directly with the relevant product teams, and we’re actively reviewing the areas you’ve highlighted and what we can action. We appreciate the time you’ve invested in helping us improve the experience.
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