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No sé que pasa hoy que no carga ni la app ni puedo acceder a ella ni a Soporte, entonces porque Estoy pagando 12€/mes de esta APP si es que luego ni aparecen nada en mi tienda? es que es Flipante
Hi there, We’re truly sorry for the inconvenience and frustration you experienced when the app was not loading properly and you were unable to reach our support team. We completely understand your concern, especially when the app was not working as expected on your store while you were paying for the service. Our support team is currently active and always available to assist merchants with any issues or questions. If you are still experiencing any problems, please feel free to contact us and we will be happy to investigate and help you as soon as possible. Best regards, Anna
Very frustrating
Hi there, Could you please clarify more your current request/concern? Any additional details, error messages, or screenshots would be greatly appreciated. Look forward to hearing your reply. Sincerely, TrustZ App Team
in 3 years of e-commerce this is the best app i've tried so far, i used it for all my stores. EDIT 2 YEARS LATER: they won't let me log in, just because i use free plan. If you select the "free plan" option after a uptade they made recently, the page won't load. You have to pay 15 dollars per month even to edit what you already made, still present in the online store.
Dear Finesse Store admin, First of all, thank you so much for your long-term support and for using our app across your stores over the years. We are very sorry to hear about your recent experience after the latest update and completely understand your frustration regarding the Free plan access. We would like to clarify that merchants on the Free plan should still be able to access the app within the available plan limitations. The issue you experienced does not appear to be the intended behavior, and it may be related to a technical issue on the store side. Please understand that the update was part of our effort to continue improving the app, maintaining feature quality, and expanding the overall experience for merchants. Best regards, TrustZ Team
Il n'y a pas version en français. Je suis en mode test
Dear VADF store admin, Currently, the app content supports English by default. However, you can fully customize the content displayed on your store into your store’s default language, including French. Please note that the app does not currently support translating the content into multiple languages directly inside the app. To display the widget content in different languages, you would need to use a translation tool/app on your store. The translation tool can then translate the widget content into your target languages accordingly. Best regards, TrustZ Team
Hi there, Thank you for taking the time to leave a review for our app. We’re sorry that your experience did not fully meet your expectations. Your feedback is very important to us as we continuously work on improving the app and providing better support for our users. If you have any suggestions, concerns, or specific issues you encountered while using the app, we would truly appreciate it if you could share them with us. Our team would be happy to assist and improve your experience. Thank you again for your support and feedback. Seri
TZ Payment, Trust Badges, Icon looks like a great easy app and the badges are nicer than other apps. The installation explanation was clear and concise. The functioning is ok but the script asking for a review to pass the loyalty check is a little scammy. Not sure what the issue is but I have tried this review several times and will not go through. As a result I lowered the rating to 3 stars and will take the app off the store.
Dear Mobility Angel store admin, We truly appreciate your kind words about the app design and installation experience. At the same time, we sincerely apologize for the frustration. We are sorry to hear that you decided to remove the app from your store, but we sincerely hope to have another opportunity to cooperate with you again in the future. Best regards, TrustZ team
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