hippiesbackyard review for Tuneboom
Feb. 23, 2022
Seriously, avoid this app. I asked for email address to get a better and fast communication but the person did not even gave me the email address. I had a very poor reply without explication of the problem I was facing with the app!! Customer service = zero !!!!! I delete the app I wasted my money. 20 bucks to upgrade to get the mediaplayer of tuneboom for nothing because it did not even worked and they can't fix the problem or give me an answer about the issue. I had to wait 1 day EVERY TIME I had a question. It makes no sense. Seriously, this is not worth trying.
Thank you for your honest review. I'm truly sorry to hear about your disappointing experience with our app and customer service. I want to share some positive changes with you. We have recently invested significantly in our customer service department to improve response times and efficiency. This commitment is part of our ongoing effort to enhance user satisfaction and address issues more effectively. While I understand our app did not meet your expectations initially, I invite you to reconsider and give us another chance. We're confident that these improvements will positively impact your experience. If you're willing, please reach out to us at [email protected], and we'll ensure your concerns are addressed promptly.
