Omega Twitter Pixel,Conversion
The reviews for this Shopify app are quite mixed. While many users praise the easy setup process, proactive customer support, and accurate tracking provided by the app, there are also negative reviews highlighting issues with data accuracy, lack of basic technical knowledge from support agents, and limitations in the free version of the app. Some users appreciated the detailed tracking events offered by the app, while others found the customer service to be excellent.
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So far so good, quick and easy
Thank you so much for the 4⭐ rating! 😊🌟 We truly appreciate your support and are glad you’re having a positive experience with Omega Twitter Pixel, Conversion. If there is anything we can improve to make it a full 5⭐ experience, please feel free to let us know. Our team is always happy to help 💙 Thanks again for choosing Omega Twitter Pixel, Conversion. We’re always here if you need any assistance! 🙌🚀
Thank you so much for the 5 stars 😊⭐ We’re really happy to know that Omega Twitter Pixel Conversion app is meeting your expectations and supporting your tracking needs. Your support truly means a lot to our team and motivates us to keep improving the app and its performance 🚀✨ If you ever need any assistance or have questions about Omega Twitter Pixel Conversion app, please feel free to reach out anytime. We’re always here to help 💙
After trying this app, I don't understand how there aren't any other ratings less than 5 stars. The data being sent to X is riddled with errors (incorrect prices, "NaN" being passed as the order value, no server events for an action, too many server events for an action, etc) and the ads attribution that results from it is worse than just the X pixel alone. Somehow the X browser pixel itself can attribute sales to a given campaign better than this app's server side attribution which should never be the case and entirely defeats the purpose of having an app like this.
Hello, Thank you for taking the time to share such detailed feedback. My name is Kaylee, and I'm the customer support team leader. I am truly sorry to hear about the frustrating experience you've had with our app. The data integrity issues you described—such as incorrect prices, "NaN" values, and server event discrepancies are completely unacceptable and go against the reliability we strive to provide. The purpose of our app is to improve attribution, not complicate it, and we have clearly failed to deliver that for you. Your review has been escalated to our lead developer, who is currently investigating the root cause. While our initial tests haven't replicated these specific errors, we are taking your report very seriously. We know that external factors, like reporting delays from platforms such as X, can sometimes cause temporary issues, but we need to investigate your specific case thoroughly. The results you're seeing are not the standard we aim for, and we are committed to making this right. We would be grateful for another chance to prove our app's value. Our support team is available to work with you one-on-one to diagnose and resolve this. Please reach out to us at [email protected] or you can reply to our support thread so we can assist you immediately. We are confident we can get this working correctly for your store. Best regards, Kaylee Customer Support Team Leader
Thank you for the 5-star review! 🌟 We’re so happy to hear that you’re loving the experience. Your feedback inspires us to keep delivering the best. Feel free to reach out anytime – we’re always here for you!
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