Omega Twitter Pixel,Conversion
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I contacted Omega through this app’s live chat on June 14th and never received any actual support through that chat. After waiting for more than two weeks, I followed up again. Instead of addressing the conversation that had been sitting unanswered since June 14th, the support representative repeatedly referred me to an email thread regarding a completely different Omega application. Even after I clearly explained multiple times that I was talking about Omega Twitter Pixels, and provided screenshots showing the original chat history, the replies continued referring to the unrelated Facebook Pixel support case instead of the issue I had raised through this application. The responses felt generic and disconnected from the documented conversation, leaving me with the impression that my messages had not actually been reviewed. For me, customer support is just as important as the software itself. Waiting more than two weeks without receiving support through the app, only to be redirected to an unrelated case, is simply unacceptable. Based on my experience, I cannot recommend this app.
So far so good, quick and easy
Thank you so much for your review! 💙 We're delighted to hear that your experience with Omega Twitter Pixel, Conversion app has been quick, easy, and positive so far. 😊 Our goal is to make tracking and pixel setup as simple and seamless as possible, so it's great to know the app is meeting your expectations. We truly appreciate your support and trust in Omega Twitter Pixel, Conversion app. If you ever have any questions or need assistance, our team is always here to help. Thanks for being with us! 🚀
Thank you so much for the 4⭐ rating! 😊🌟 We truly appreciate your support and are glad you’re having a positive experience with Omega Twitter Pixel, Conversion. If there is anything we can improve to make it a full 5⭐ experience, please feel free to let us know. Our team is always happy to help 💙 Thanks again for choosing Omega Twitter Pixel, Conversion. We’re always here if you need any assistance! 🙌🚀
Thank you so much for the 5 stars 😊⭐ We’re really happy to know that Omega Twitter Pixel Conversion app is meeting your expectations and supporting your tracking needs. Your support truly means a lot to our team and motivates us to keep improving the app and its performance 🚀✨ If you ever need any assistance or have questions about Omega Twitter Pixel Conversion app, please feel free to reach out anytime. We’re always here to help 💙
After trying this app, I don't understand how there aren't any other ratings less than 5 stars. The data being sent to X is riddled with errors (incorrect prices, "NaN" being passed as the order value, no server events for an action, too many server events for an action, etc) and the ads attribution that results from it is worse than just the X pixel alone. Somehow the X browser pixel itself can attribute sales to a given campaign better than this app's server side attribution which should never be the case and entirely defeats the purpose of having an app like this.
Hello, Thank you for taking the time to share such detailed feedback. My name is Kaylee, and I'm the customer support team leader. I am truly sorry to hear about the frustrating experience you've had with our app. The data integrity issues you described—such as incorrect prices, "NaN" values, and server event discrepancies are completely unacceptable and go against the reliability we strive to provide. The purpose of our app is to improve attribution, not complicate it, and we have clearly failed to deliver that for you. Your review has been escalated to our lead developer, who is currently investigating the root cause. While our initial tests haven't replicated these specific errors, we are taking your report very seriously. We know that external factors, like reporting delays from platforms such as X, can sometimes cause temporary issues, but we need to investigate your specific case thoroughly. The results you're seeing are not the standard we aim for, and we are committed to making this right. We would be grateful for another chance to prove our app's value. Our support team is available to work with you one-on-one to diagnose and resolve this. Please reach out to us at [email protected] or you can reply to our support thread so we can assist you immediately. We are confident we can get this working correctly for your store. Best regards, Kaylee Customer Support Team Leader
Thank you for the 5-star review! 🌟 We’re so happy to hear that you’re loving the experience. Your feedback inspires us to keep delivering the best. Feel free to reach out anytime – we’re always here for you!
Thank you so much for the 5-star review! 🌟 We're thrilled to hear you're enjoying Omega Twitter Pixel, Conversion 🎯🐦. Your support means a lot, and we're always here to help you track better and grow faster. Thanks for choosing Omega! 🚀💙
Easy to set up. Nice and proactive customer support.
🌟 Thank you so much for your kind words! We're glad to hear the Omega Twitter Pixel, Conversion app was easy to set up and that you found our customer support proactive and helpful. We're always here to assist you! 💙🙌
Great support, the app works as it should. I recommend it.
Thank you for your great review of Omega Twitter Pixel, Conversion app! 😊 We're so happy to hear that the app is working as expected and that you had a positive experience with our support team. Your recommendation means a lot to us! If you ever need assistance again, we're always here to help. 🚀💙
I am happy with the customer service. Niel just helped me setting up everything. I had a few difficulties but he is very knowledgable. Good stuff! I am just hoping the app keeps it's promises.
Thank you for your great feedback! 😊 We're so glad to hear that Niel provided knowledgeable and helpful support while setting up Omega Twitter Pixel & Conversion app! 🚀💙 We’re confident the app will meet your expectations, but if you ever need anything, we’re always here to help. Happy tracking! 📊✨
It's a great app. The best in the world. Joy is a great team member
Wow! 🌟 Thank you for the amazing feedback! We're so happy to hear that you think Omega Twitter Pixel, Conversion app is the best in the world! 🚀 And yes, Joy is truly awesome! 😊 We'll make sure to share your kind words with her. If you ever need anything, we're always here to help! 💙✨
Customer service was simply excellent. Anna was really helpful.
✨ Thank you so much for the kind words! We’re delighted to hear you had an excellent experience with the Omega Twitter Pixel, Conversion app and that Anna was so helpful! 🚀 If you ever need anything, we’re just a message away. 🌟
Ist kinderleicht den Pixel richtig einzustellen, so kann man sich den aufwand selbst sparen
Vielen Dank für Ihre großartige Bewertung! 🌟🙌 Ihre Zufriedenheit ist unser größter Ansporn! Wenn Sie weitere Unterstützung benötigen, stehen wir Ihnen jederzeit gerne zur Verfügung. Danke für Ihr Vertrauen und Ihre Unterstützung! 😊✨
Very easy to set up. Works perfectly. Support is available in a matter of minutes, very responsful and helpful. Great work.
Thank you so much for your fantastic review! Your feedback means a lot to us, and we're committed to continuing our great work to ensure you have the best experience possible. If you ever need anything else, don't hesitate to reach out. Thanks again for your support! ❤️
GOOD!
Thank you so much for your positive feedback! 🌟 We’re thrilled to hear that the app is working smoothly and that our support team responded quickly. If you need any assistance in the future, we’re always here to help! 📱💬
Tracy and the Omega team did everything required to get me set up and running ASAP with their X tracking App. Seem like an amazing app for tracking conversion for X (Twitter) on Shopify
Thank you for your fantastic review! 🌟 We’re thrilled to hear that Tracy and the Omega team provided the support you needed to get set up quickly with the Omega Twitter Pixel, Conversion app! 😊 It's great to know you're finding it amazing for tracking conversions on X (Twitter) with Shopify. If you have any further questions or need assistance, we’re always here to help! 🙌💙
🌟 Thank you for the 4-star rating! We're glad you're enjoying the Omega ‑ Multi Twitter Pixels app. If there's anything we can do to make your experience even better, feel free to reach out. We're here to help!
staff is very nice
Thank you for your feedback! 😊 We're glad to hear that you've had a positive experience with the staff of the Omega ‑ Multi Twitter Pixels app. If you have any more feedback to share or if there's anything else we can assist you with, please feel free to let us know. We're here to help! 🌟
Great support!
Thank you for your feedback! We're glad to hear that you received great support. If you have any more feedback or questions, feel free to reach out to us anytime. 😊🌟
I love the flexibility Omega offers with customizable tracking events. Whether it's tracking page views, content interactions, add-to-cart actions, or purchases, this app covers it all. This level of detail in tracking has provided me with deeper insights into user behavior, allowing me to refine my strategies and improve my conversion rates.
Thank you for your feedback! We're thrilled to hear that you love the flexibility of our app, especially with customizable tracking events. It's great to know that you're able to track various actions like page views, content interactions, add-to-cart actions, and purchases, which has provided you with deeper insights into user behavior and helped improve your conversion rates. If you have any more feedback or questions, feel free to let us know. 😊🌟
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