StageMoney review for Omega Twitter Pixel,Conversion
July 28, 2025
was alright to start, but the service chat agent got me to the verge of a breakthrough and witheld any basic technical knowledge about C API, X ads, the app in general, or using my bare bones pixel i had already set up unless i screenshotted myself buying their Paid version. Asked polite, simple questions and she pretty much told me "I don't know anything until you pay." This is after 20 minutes of leaving me waiting, saying devs were working on my stuff or something? ALSO KEEP IN MIND THIS APP ONLY TRACKS PAGE CLICKS IN THE FREE VERSION (so I was told)(rendering it useless to me).. So yeah appreciate you wasting my night
Hi there, We're genuinely sorry to hear about the difficult time you had with our service chat and app. What you described is definitely not the experience we want our users to have, and we understand why you feel your time was wasted. We apologize for the long wait and for the unhelpful interaction you had with our agent. It sounds like you were close to a breakthrough, and it's clear we failed to provide the support you needed at that crucial moment. Your feedback is incredibly valuable to us. We're actively reviewing this situation to understand exactly what went wrong and to make immediate improvements to our chat support training and how we communicate our app's features. We understand that one of our agents has already sent you a direct support email, inviting you to reinstall the app and give it another try. We really hope you'll check your inbox and consider this opportunity. If you're willing, please respond to that email or reach out to us directly at [email protected] so we can better understand your specific issues and ensure your next experience is a positive one.
