TxtCart AI: BFCM SMS Marketing
TxtCart: SMS Marketing - #1 Conversational SMS for Shopify
Rating
4.8
feedback
299
chart
#1,899
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
19%
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Less than a day
22%
-
Less than a month
24%
-
Less than a year
33%
-
More than a year
2%
Reviews Summary
The reviews for the TxtCart Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Users appreciate the ease of use, quick setup process, and the effectiveness of the app in recovering abandoned carts and running SMS campaigns. The support team, including individuals like Juan, Roohul, Ehsan, and Alexandra, is praised for being helpful, responsive, and knowledgeable. Customers mention high ROI, user-friendly interface, and the AI-powered features as significant benefits of using TxtCart. However, there is one negative review mentioning 'scammers,' which is an outlier among the numerous positive experiences shared by users.
Highlights
Review RSS Feed
All reviews
Nov. 28, 2025
Juan was exceptional! He really went out the way to help me! I absolutely love the customer service
Thank you so much for your review! We'll make sure to let Juan know about your kind feedback! :)
Nov. 27, 2025
I just started using txtcart so far so good ive gotten some sales with them and now im waiting to see how I do with Black Friday. I love that it does the interactive conversation with my customers for me
We're thrilled to hear you've already seen some sales and that the AI-driven conversations are working well for you! Thank you for the great feedback!
Nov. 27, 2025
Juan was very helpful and quick with helping me get my sms setup. Great customer service!!
Thank you for the kind words! Our support team does its best to support our customers! :)
Dec. 4, 2025
Lol they're very fast to defend themselves so you're denying not sending the wrong support email to my customers? I have proof for that and the chat transcript. How long are you guys gonna lie and get away with it. And you have charged an additional $150+ in bogus charges which is again with proof so how are you gonna deny it? This definitely needs to go on X and Linkedin Original review: "They're beta testing their app with us customers. Sometimes it sends phantom emails to customers(and I've to point it out and they say their apologies like it's just another day) and infact I was double-charged for the campaign and now they're saying it's a technical issue just like every other time. From my experience stay away from these guys better stick to Mailchimp or Klaviyo atleast they don't try to screw small businesses like this. "
We appreciate your feedback and sincerely apologize for the frustration you've experienced. I'd also like to address some of these concerns: Regarding the charge, we've already issued a refund and, as our support team mentioned, the issue that caused it is currently being investigated and will be fixed soon. We're definitely not a beta app. We've been servicing thousands of merchants like yourself for over 6 years (as a matter of fact, our 4.0 version will go live in January 2026). Our app doesn't send "phantom emails". We're an SMS-first app, and all messages sent by our flows are logged. They can be seen and reviewed from your Conversations tab, and you can also interact with those customers via our Inbox feature. Once again, we're really sorry that you experienced an issue. If you need additional assistance, please do not hesitate to contact our 24/7 support team.
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