TxtCart: SMS Marketing & AI
TxtCart: SMS Marketing - #1 Conversational SMS for Shopify
Rating
4.7
feedback
143
chart
#2,257
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
4%
-
Less than a month
31%
-
Less than a year
58%
-
More than a year
2%
Reviews Summary
The reviews for the TxtCart Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include seamless integration with stores, impressive results in recovering abandoned carts, unmatched customer support, and easy installation. Users appreciate the effectiveness of the app in increasing sales and the quick response from the support team. However, negative reviews mention issues such as high pricing, aggressive attribution tactics, hidden fees, and dissatisfaction with the billing process. Some users felt misled about the charges and expressed frustration with the app's billing policies and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 20, 2024
TxtCart is a great app! Helps us maximize our sales from customers who have abandoned their checkouts, and if needing any help their support team is great as well!
June 12, 2024
15% of the lost sale if you get it back - Plus monthly subscription - Plus extra charge for AU phone number. ummmm whats left for us? NOTHING! Clever concept. But very over priced. Replying to your reply: The app didnt give any other options other than saying 15% will be taken on a successful sale. You only Just emailed me with a claim i made a malicious claim. Totally ludicrous. Your prices are not clearly upfront otherwise we would not of installed it. Your aggressive manner in handling this in your email speaks for itself. Look at everyone else saying the same thing on 1 stars! Lower your rate to say 5% and then you won't get this type of review. Bye bye
Hi Team :) We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing. It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked. We would like to confirm that we do have multiple different plans priced at different levels to service merchants of different sizes. These plans rev share scale down as you upgrade. If 15% doesn't allow for profit due to your margins, then perhaps one of our plans offering 5% does? In any event, we offer a 14-day risk FREE trial to see how the conversational SMS platform powered by TxtCart can serve you. To swiftly resolve this matter, we encourage you to contact our dedicated support team at [email protected]. They are ready to assist you and ensure your experience with TxtCart is seamless. Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :) TxtCart Team
June 4, 2024
TxtCart seamlessly integrates with my store, allowing me to recover abandoned carts through personalized SMS alerts and follow-ups. The results have been impressive!
Love that the results have fired off RIGHT away, just as intended, it's awesome to see those abandoned checkouts get recovered in REAL-TIME. - Sara @ TxtCart
June 4, 2024
The customer support here is unmatched!
We really do appreciate the kind words, makes providing great support to merchants like you every day SO worth it. Keep up the great work on your brand. - Rachel from TxtCart
May 27, 2024
Glad you value the services we offer at TxtCart SMS marketing!! - Sara @ TxtCart
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