TxtCart AI: SMS Marketing

We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback. As our team explained, the issue your store experienced was caused by a problem outside of TxtCart's control. Even so, we have already issued a full refund for the charges out of appreciation for your long-standing business with us. Since the original payment was not made in cash, our team issued app credits instead. We also contacted the Shopify team directly, and they confirmed that the credits were split across two separate unpaid bills, which we understand may have added to the confusion. All of these details are included in the messages our team has already sent you. We're committed to giving you the level of support you deserve, and if you could respond to our team's messages, we're confident you'll see that this has already been taken care of. We look forward to continuing to support your business.

Thank you! Our support team works hard to be there when you need them, so this means a lot to us. We're glad you're having a great experience!

We appreciate your feedback and sincerely apologize for the frustration you've experienced. I'd also like to address some of these concerns: Regarding the charge, we've already issued a refund and, as our support team mentioned, the issue that caused it is currently being investigated and will be fixed soon. We're definitely not a beta app. We've been servicing thousands of merchants like yourself for over 6 years (as a matter of fact, our 4.0 version will go live in January 2026). Our app doesn't send "phantom emails". We're an SMS-first app, and all messages sent by our flows are logged. They can be seen and reviewed from your Conversations tab, and you can also interact with those customers via our Inbox feature. Once again, we're really sorry that you experienced an issue. If you need additional assistance, please do not hesitate to contact our 24/7 support team.

The problem that you experienced was caused by a one-off issue that, thanks to your report, was immediately corrected. Your account was unfortunately the only one affected, so we've gone ahead and issued a full refund. We would also like to apologize for any frustration caused, and look forward to continuing to do business with you. - TxtCart Team

Thank you for sharing your feedback. As TxtCart's founder, I feel it's important to address these claims directly as they are damaging to my business & false: Our pricing model of which includes many plans, includes a $29/month plus 15% of recovered revenue generated by us. This is clearly stated on the app listing page here, our external websites pricing page, signup flow, and terms of service. We believe in full transparency and never charge unauthorized fees. In fact, 100% of our billing is done through Shopify billing which is white labeled stripe. It's borderline a requirement for Shopify apps. This means we rely soley on Shopify, and are given no power to issue any sort of unauthorized charges. This merchant, was a TxtCart customer for over 6 months, and generated over $3.2K with our app at over a 5x ROI. Regarding refunds, our records show all charges were in accordance with our documented pricing structure. Our support team & Shopify maintains detailed logs of all interactions and we categorically deny any claims of unprofessional conduct or threats. This merchant reached out to Shopify who took our side in denial of refund, and thus resorted to publically defaming the company here unfortunately. We take pride in helping thousands of merchants recover abandoned carts through SMS marketing, with an average ROI of 18x for our customers. Our 4.8/5 rating on Shopify from over 500 verified merchants reflects our commitment to transparent pricing and excellent service. I invite anyone with questions about our service to contact me directly. We remain committed to helping merchants grow their business through ethical, affordable and effective SMS marketing.

Hello Rhoda, my name is Juan. I'm a Customer Support Operations Manager at TxtCart. Merry Christmas and happy holidays! I'm reaching out because I saw your review and believe there may be a misunderstanding. Although we have a no-refund policy, in the light of your specific circumstances we can definitely issue a full refund for you. I also wanted to explain what might have happened to help you avoid similar issues in the future. Here's what I found: It appears you signed up for a plan with a trial period, then uninstalled and reinstalled the app, and during the reinstall process, you selected a new plan. It's important to note that the trial period comes with only one installation to prevent abuse of the system. Since you had already used the trial on the first installation, the new plan wouldn't have another trial, and that's the reason why a charge was made. Also, you selected our annual Pro Plan, which is a one-time annual charge of $1,990 (instead of $199 per month). This plan effectively gives you two months free compared to the monthly option. Regardless of the specifics, I sincerely apologize for the confusion and inconvenience. I'll be happy to process a refund for you once you email us back!

Hi there, Thanks for taking the time to leave a review and share feedback. Though I can't see why this review was left, would greatly appreciate some insight/details so we can make this right. I see you are just a few days into trial period and have not reached out to our support team for anything as of current, and we'd love to help you with anything you might be experiencing as far as setup or issues. We're confident with a bit of support, you can get the results you're looking for and we can turn this around into a positive review. If you'd like help getting your UK number setup, we can handle this free of charge as a white glove service :) Thanks!

Hi Team :) We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing. It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked. We would like to confirm that we do have multiple different plans priced at different levels to service merchants of different sizes. These plans rev share scale down as you upgrade. If 15% doesn't allow for profit due to your margins, then perhaps one of our plans offering 5% does? In any event, we offer a 14-day risk FREE trial to see how the conversational SMS platform powered by TxtCart can serve you. To swiftly resolve this matter, we encourage you to contact our dedicated support team at [email protected]. They are ready to assist you and ensure your experience with TxtCart is seamless. Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :) TxtCart Team

Hi Team :) We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing. It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked. We would like to confirm that we did provide a great deal of value to this merchant, resulting in over $12,300+ in sales recovered by our app. This led to a 17x ROI with the platform, and no issues were ever raised to our team during the duration of install. If there are issues, you can swiftly resolve this matter. We encourage you to contact our dedicated support team at [email protected]. They are ready to assist you and ensure your experience with TxtCart is seamless. Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :) TxtCart Team

Daniel, As mentioned via support, call and email - you installed TxtCart's Basic Plan ($0/mo + 20% of sales). Within 3 days, TxtCart generated $400 in revenue for Sickest Barbers, of which $78 was billed correctly. This is over a 5X ROI - a great thing to celebrate. I understand you didn't fully understand the pricing options you had signed up for, nonetheless, we credited your account the $78 which would cancel out any pending invoice charges. If you have any questions, don't hesitate to reach out. - TxtCart Support

We appreciate your feedback and regret to hear about the challenges you've faced with our app. I assure you that we take such matters seriously, and I would like to address your concerns promptly. Regarding the UK operations this feature is now LIVE as of 11/25. Pertaining to your two charges, as promised, we had delivered you full refunds of both amounts no questions asked. It is a shame that you resort to defamation and spreading lies about how a business conducts itself and we will be further investigating this matter. We are committed to transparency and accountability in our operations, and we would appreciate the same from you. If you have any additional details or specific information that could assist us in resolving your case efficiently, please do not hesitate to share them.