TxtCart AI: SMS Marketing
TxtCart: SMS Marketing - #1 Conversational SMS for Shopify
Rating
4.8
feedback
299
chart
#2,069
All reviews
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Dec. 26, 2025
Honestly - I went in grumpy, had to migrate from Yotpo which is a pain - but I was ultra impressed by not only the support (on the day after Christmas even) but the cost value is incredibly reasonable for SMS sends and the control panel looks super. Grumpy face now = Smiley face. Well done guys.
Dec. 12, 2025
The App is really easy to use and effective. The Support team is also extremely fast. I had a response 1 minute after sending my first message.
We're glad to hear you were happy with our support team's response time. They normally answer within 1 minute, 24/7!
Dec. 9, 2025
Getting extra support from a live person is great. They are quick with responding and very helpful. My support person was great!
Thank you for leaving a review and for the shout-out to our support team! :D
Nov. 28, 2025
Juan was exceptional! He really went out the way to help me! I absolutely love the customer service
Thank you so much for your review! We'll make sure to let Juan know about your kind feedback! :)
Nov. 27, 2025
I just started using txtcart so far so good ive gotten some sales with them and now im waiting to see how I do with Black Friday. I love that it does the interactive conversation with my customers for me
We're thrilled to hear you've already seen some sales and that the AI-driven conversations are working well for you! Thank you for the great feedback!
Dec. 4, 2025
Lol they're very fast to defend themselves so you're denying not sending the wrong support email to my customers? I have proof for that and the chat transcript. How long are you guys gonna lie and get away with it. And you have charged an additional $150+ in bogus charges which is again with proof so how are you gonna deny it? This definitely needs to go on X and Linkedin Original review: "They're beta testing their app with us customers. Sometimes it sends phantom emails to customers(and I've to point it out and they say their apologies like it's just another day) and infact I was double-charged for the campaign and now they're saying it's a technical issue just like every other time. From my experience stay away from these guys better stick to Mailchimp or Klaviyo atleast they don't try to screw small businesses like this. "
We appreciate your feedback and sincerely apologize for the frustration you've experienced. I'd also like to address some of these concerns: Regarding the charge, we've already issued a refund and, as our support team mentioned, the issue that caused it is currently being investigated and will be fixed soon. We're definitely not a beta app. We've been servicing thousands of merchants like yourself for over 6 years (as a matter of fact, our 4.0 version will go live in January 2026). Our app doesn't send "phantom emails". We're an SMS-first app, and all messages sent by our flows are logged. They can be seen and reviewed from your Conversations tab, and you can also interact with those customers via our Inbox feature. Once again, we're really sorry that you experienced an issue. If you need additional assistance, please do not hesitate to contact our 24/7 support team.
Nov. 27, 2025
I was shocked by how expensive this app ended up being. I sent only four small SMS campaigns and was charged over $350 AUD in one month due to multiple layered fees (subscription, per-SMS, service fees and commissions). The pricing structure is not transparent and is simply not sustainable for small businesses. I’ve since removed the app and moved to a more affordable SMS provider. Use with caution.
We appreciate your feedback. Our pricing model will change in January 2026. All of our SMS prices will be considerably reduced and based on the plan you're subscribed to. Regarding your charges, you requested a refund for multiple SMS campaigns that you manually sent. Since the final price for each campaign must be manually reviewed, with the final price clearly displayed on the Review page before sending, those charges are unfortunately non-refundable. If you have any questions, please reach out to our support team. They will gladly assist you with your questions and concerns.
Nov. 26, 2025
Great App. So refreshing to have help when I need it and feel like I'm not alone setting everything up. Thank you so much!
Thank you so much for the wonderful feedback! We're really glad you felt supported during setup. You're definitely not alone, and we're always here to help whenever you need us!
Nov. 25, 2025
Very great and fast support !
Thank you for your review! :)
Nov. 24, 2025
Very helpful and even expedited our TFN! Special shout out to Juan for personally giving us great service.
Thank you so much for the kind words! Thanks for taking the time to share your experience with us!
Nov. 23, 2025
They give phenomenal support. I was chatting with someone at 7 am Sask. time. Got all my questions answered.
Thank you for the wonderful feedback! Our support team is available 24/7. We really appreciate you taking the time to share your experience! :D