TxtCart AI: BFCM SMS Marketing
TxtCart: SMS Marketing - #1 Conversational SMS for Shopify
Rating
4.8
feedback
299
chart
#1,899
All reviews
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Nov. 28, 2025
Juan was exceptional! He really went out the way to help me! I absolutely love the customer service
Thank you so much for your review! We'll make sure to let Juan know about your kind feedback! :)
Nov. 27, 2025
I just started using txtcart so far so good ive gotten some sales with them and now im waiting to see how I do with Black Friday. I love that it does the interactive conversation with my customers for me
We're thrilled to hear you've already seen some sales and that the AI-driven conversations are working well for you! Thank you for the great feedback!
Nov. 27, 2025
Juan was very helpful and quick with helping me get my sms setup. Great customer service!!
Thank you for the kind words! Our support team does its best to support our customers! :)
Dec. 4, 2025
Lol they're very fast to defend themselves so you're denying not sending the wrong support email to my customers? I have proof for that and the chat transcript. How long are you guys gonna lie and get away with it. And you have charged an additional $150+ in bogus charges which is again with proof so how are you gonna deny it? This definitely needs to go on X and Linkedin Original review: "They're beta testing their app with us customers. Sometimes it sends phantom emails to customers(and I've to point it out and they say their apologies like it's just another day) and infact I was double-charged for the campaign and now they're saying it's a technical issue just like every other time. From my experience stay away from these guys better stick to Mailchimp or Klaviyo atleast they don't try to screw small businesses like this. "
We appreciate your feedback and sincerely apologize for the frustration you've experienced. I'd also like to address some of these concerns: Regarding the charge, we've already issued a refund and, as our support team mentioned, the issue that caused it is currently being investigated and will be fixed soon. We're definitely not a beta app. We've been servicing thousands of merchants like yourself for over 6 years (as a matter of fact, our 4.0 version will go live in January 2026). Our app doesn't send "phantom emails". We're an SMS-first app, and all messages sent by our flows are logged. They can be seen and reviewed from your Conversations tab, and you can also interact with those customers via our Inbox feature. Once again, we're really sorry that you experienced an issue. If you need additional assistance, please do not hesitate to contact our 24/7 support team.
Nov. 27, 2025
I was shocked by how expensive this app ended up being. I sent only four small SMS campaigns and was charged over $350 AUD in one month due to multiple layered fees (subscription, per-SMS, service fees and commissions). The pricing structure is not transparent and is simply not sustainable for small businesses. I’ve since removed the app and moved to a more affordable SMS provider. Use with caution.
Nov. 26, 2025
Great App. So refreshing to have help when I need it and feel like I'm not alone setting everything up. Thank you so much!
Thank you so much for the wonderful feedback! We're really glad you felt supported during setup. You're definitely not alone, and we're always here to help whenever you need us!
Nov. 25, 2025
Very great and fast support !
Thank you for your review! :)
Nov. 24, 2025
Very helpful and even expedited our TFN! Special shout out to Juan for personally giving us great service.
Thank you so much for the kind words! Thanks for taking the time to share your experience with us!
Nov. 23, 2025
They give phenomenal support. I was chatting with someone at 7 am Sask. time. Got all my questions answered.
Thank you for the wonderful feedback! Our support team is available 24/7. We really appreciate you taking the time to share your experience! :D
Nov. 21, 2025
Katie is awesome! The app helps me convert with ease
Thank you so much for the kind words about Katie! (We'll make sure to pass on your feedback to her) We really appreciate you taking the time to share your experience!
Nov. 21, 2025
So far the process has been extremely smooth and the support has been super responsive! Will update the review when I see how the ROI is but so far its looking good! Great 14 day trial too!
Thank you for the great feedback! We're excited to see how the ROI performs for you, and we hope the 14-day trial gives you plenty of time to test everything out! Looking forward to hearing your updated results!
Nov. 19, 2025
Excellent customer service and loving the app so far.
Thank you for your kind feedback and for leaving a review! :D
Nov. 17, 2025
I rarely write long reviews, but TxtCart AI truly deserves it. When I first signed up, I immediately ran into an issue — my country wasn’t listed during setup. I expected a long wait or a generic response… but their support team reacted instantly. They stayed with me for almost three hours, answering every message calmly, professionally, and with genuine care. They didn’t just “fix” the issue — they went out of their way to create a solution for my specific situation and even gave me access so I could start using TextCart to scale my profits right away. Honestly, I’m extremely impressed. Their patience, their attitude, and their willingness to help in every detail made me feel like a valued customer, not just another ticket. I’m very, very satisfied with this app and the team behind it. Top-tier support, top-tier experience.
Wow, thank you for taking the time to share such detailed feedback! It's feedback like yours that motivates us to be better! We're so glad our team could help resolve the country listing issue and get you up and running quickly. Three hours is a long time, and we really appreciate your patience while we worked through everything together. It's wonderful to hear that you felt genuinely cared for throughout the process; that's exactly what we aim for! :D We're excited to be part of your journey to scale your business, and we're here whenever you need us. Thank you for trusting TxtCart! <3