TxtCart AI: SMS Marketing
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so far customer service is amazing and fast - I have not used this at I just set it up more update coming soon
Thank you! We're glad the setup experience has been smooth and our team made a great first impression. Looking forward to your update!
great customer service! fast response! very helpful! has been very patient with me snd thorough with responses
Thank you so much! We know getting everything right takes time and we're always happy to go the extra mile. Really glad the experience has been a great one!!
Thank you for taking the time to leave us a review! :)
unistalled but kept charging me
Thank you for your feedback. It looks like you uninstalled the app on May 20 (yesterday), after 2+ years with us. TxtCart will not issue new charges past your cancellation/uninstall date. However, any charges incurred while your subscription was still active will still be billed upon cancellation (like in this case). Had you contacted our support team, we would've clarified this and provided you with the instructions on how to cancel your subscription.
Thank you for your review! <3
Had to uninstall the app after YEARS using them when they were a little fish in the pond. Our store was completely offline for two months due to unforseen reasons. They tried to bill us (for sending people into the ether..no store online, nowhere for customers to go..seriously!) As a long time shopify merchant i am warning you PLEASE make sure you see all other sms options BEFORE you install this app its the least and best you can do for your business especially in this economy. They are getting ready to bill us for another $266 next month but as i mentioned to Shopify support (Harvey needs to know about this whole thing) they will have to send that invoice to our attorneys because we're done dealing with them.
We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback. As our team explained, the issue your store experienced was caused by a problem outside of TxtCart's control. Even so, we have already issued a full refund for the charges out of appreciation for your long-standing business with us. Since the original payment was not made in cash, our team issued app credits instead. We also contacted the Shopify team directly, and they confirmed that the credits were split across two separate unpaid bills, which we understand may have added to the confusion. All of these details are included in the messages our team has already sent you. We're committed to giving you the level of support you deserve, and if you could respond to our team's messages, we're confident you'll see that this has already been taken care of. We look forward to continuing to support your business.
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Very helpful!
Thank you for your review! :)
Seamless Experience. Great Customer Service.
Thank you! We appreciate your kind feedback! :)
Suggest using this app to everyone has helped drive up revenue
THANK YOU! We really appreciate you spreading the word! It's feedback like yours that pushes us to do better every day! <3
Good app, the automation is good!
Thank you! Good automations mean more time for everything else! :D
Customer service has been great and fast.
Thank you! We take a lot of pride in that. Glad we could deliver for you!
Thank you Txt Cart for such a wonderful app. My customers are able to get shipping confirmations and abandoned cart reminders directly to their email. This has increased my business revenue
Thank you for the love! We're so glad TxtCart has been making a real difference in your revenue. Let's keep those numbers growing!
Great app, I do nothing and it works in the background recovering customers, definitely worth it.
Thank you! That's exactly the experience we aim for, set it up and let it do the work. Really glad it's delivering for you! :)
excited to grow my revenue with this app
Thank you! You're in the right place. We look forward to helping you hit those numbers!
This app is amazing! I'm getting an 8.29x ROI completely on autopilot. The abandoned checkout flow alone has generated over $16,000 in recovered revenue. If you're on Shopify and not using TxtCart you are leaving serious money on the table. Hands down one of the best investments I've made for my store. A must have.
Wow, thank you so much for your review! Over $16,000 in recovered revenue is incredible, and we love hearing that it's all running on autopilot (that's what TxtCart is all about). We appreciate the kind words and are so glad to hear that TxtCart has been such a strong investment for your store! <3 :)
Thank you for your review!
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