TxtCart AI: SMS Marketing
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super assistance, I contacted them and after less than a minute they responded and assisted me step by step, even offering help that was not included in my plan! great customer service and app
Thanks so much for your awesome testimonial! - TxtCart Team
Thanks so much for your awesome testimonial! - TxtCart Team
Thanks so much for your awesome testimonial! - TxtCart Team
Fast and efficient customer service.Roohul was very helpful
Thanks so much for your awesome testimonial! - TxtCart Team
best customer support I've seen from a shopify SMS app. Very easy to setup and a great team to help support through the proccess.
Thanks so much for your awesome testimonial! - TxtCart Team
Customer service was very helpful and quick in helping
Thanks so much for your awesome testimonial! - TxtCart Team
Very good! Juan was so helpful and kind, and so far this app is easy to use and priced very fairly. The conversations to customers feel personalized and helpful, this is a good app so far.
Thanks so much for your awesome testimonial! - TxtCart Team
WARNING: Deceptive Billing & Horrible Customer Service I strongly advise DO NOT install this app! TxtCart uses misleading pricing tactics and unauthorized charges that are NOT clearly disclosed upfront. Hidden Fees: They claim it’s $29/month, but then sneak in 15% of cart recovery revenue WITHOUT proper consent. This is NOT explicitly stated before they start charging. Impossible to Get a Refund: Even after multiple disputes, they refuse to process a refund, ignoring Shopify's merchant protection policies. Terrible Customer Support: Rude, dismissive, and even threatened legal action just for asking for a refund! Completely unprofessional and unethical. Massive Overcharging: They kept charging me way beyond what was expected—my total fees were way higher than my actual earnings from their "service." Shopify Should Ban This App! I hope Shopify takes action because this is NOT a trustworthy app to do business with. If you care about your business, STAY AWAY from TxtCart. Do NOT fall into their trap!
Thank you for sharing your feedback. As TxtCart's founder, I feel it's important to address these claims directly as they are damaging to my business & false: Our pricing model of which includes many plans, includes a $29/month plus 15% of recovered revenue generated by us. This is clearly stated on the app listing page here, our external websites pricing page, signup flow, and terms of service. We believe in full transparency and never charge unauthorized fees. In fact, 100% of our billing is done through Shopify billing which is white labeled stripe. It's borderline a requirement for Shopify apps. This means we rely soley on Shopify, and are given no power to issue any sort of unauthorized charges. This merchant, was a TxtCart customer for over 6 months, and generated over $3.2K with our app at over a 5x ROI. Regarding refunds, our records show all charges were in accordance with our documented pricing structure. Our support team & Shopify maintains detailed logs of all interactions and we categorically deny any claims of unprofessional conduct or threats. This merchant reached out to Shopify who took our side in denial of refund, and thus resorted to publically defaming the company here unfortunately. We take pride in helping thousands of merchants recover abandoned carts through SMS marketing, with an average ROI of 18x for our customers. Our 4.8/5 rating on Shopify from over 500 verified merchants reflects our commitment to transparent pricing and excellent service. I invite anyone with questions about our service to contact me directly. We remain committed to helping merchants grow their business through ethical, affordable and effective SMS marketing.
it's been great working experience with txtcart and their team. Their SMS flows does performs way better than any other SMS automation apps out there.
Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :) - TxtCart Team
Assistenza eccellente.
Thanks so much for your awesome testimonial! - TxtCart Team
amazing app! highly recommend
Thanks so much for your awesome testimonial! - TxtCart Team
5 1/2 Stars! Nothing but good things to say about this app. From the moment I needed help, someone answered in less than a minute to give me step by step instructions. Not only was Roohul friendly but he was fast and experienced to take care of me and my shopify store.
Thanks so much for your awesome testimonial! - TxtCart Team
Love the app. The team helped me set everything up very quickly. Customer service is top notch. They help you launch campaigns and they are super beginner friendly.
Thanks so much for your awesome testimonial! - TxtCart Team
Their customer support is fantastic—live chat help is always on hand whenever I need it. I was also impressed at how quickly the abandoned cart flow worked: it recovered a sale within just five minutes of being activated with minimal setup required on my end!
Thanks so much for your awesome testimonial! Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :) - TxtCart Team
Great app for SMS campaign and great customer service , will continue using.
Thanks so much for your awesome testimonial! - TxtCart Team
Hi there, Thanks so much for the review! If you found value from our CS team and or the app would appreciate you updating the review :) TxtCart Team
Easy to work with
Thanks so much for your awesome testimonial! - TxtCart Team
TxtCart has been an excellent addition to our marketing tools for Vicci Beauty. We’ve noticed an increase in conversions, and their customer service has been quick and helpful every step of the way. Highly recommend!
Thanks so much for your awesome testimonial! Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :) - TxtCart Team
great, i am happy
Thanks so much for your awesome testimonial! Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :) - TxtCart Team
Shoutout to Juan for Rockstar Service! Alright, let’s talk about some real customer service MVP stuff here. Juan from TxtCart Plus seriously knows his game. I hit him up with some issues, and man, did he handle it like a champ. Super quick to respond, and not just with any solutions, but the right ones. Dude was all about making sure I understood what was up every step of the way, which is cool because not everyone takes the time, you know? It’s like having a guide in the wild tech forest. Solid! Big thumbs up for TxtCart Plus for having folks like Juan. They make life a heck of a lot easier. Cheers to Juan for not just doing his job, but crushing it. Highly recommend!
Thanks so much for your awesome testimonial! Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :) - TxtCart Team
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