TxtCart AI: SMS Marketing
Spend less on SMS. Drive more revenue with AI powered...
Rating
4.9
feedback
360
chart
#2,075
All reviews
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June 4, 2024
TxtCart seamlessly integrates with my store, allowing me to recover abandoned carts through personalized SMS alerts and follow-ups. The results have been impressive!
Love that the results have fired off RIGHT away, just as intended, it's awesome to see those abandoned checkouts get recovered in REAL-TIME. - Sara @ TxtCart
June 4, 2024
The customer support here is unmatched!
We really do appreciate the kind words, makes providing great support to merchants like you every day SO worth it. Keep up the great work on your brand. - Rachel from TxtCart
May 27, 2024
Glad you value the services we offer at TxtCart SMS marketing!! - Sara @ TxtCart
May 20, 2024
They tax 20% of all your sales - whether they got the sale or not. Intentionally aggressive attribution tactics- the team at TxtCart is trying to skim a % of all your sales. They will message each of your customers and regardless of whether the customer orders through their discount code or not, they will charge you a 20% commission depending on your plan. After bringing to their attention that they are charging commissions on orders they did not get this was their response " please read our terms and conditions as well as attribution policy. You signed up for the platform agreed to our billing and we fulfilled our service. Your margins are not our responsibility. Usage charges are non refundable." they tried to justify their aggressive attribution by claiming that "discount codes are not the only way sales are attributed. anyone who "clicks on their link and views the product" is considered their customer and they will charge the full commission if that customer places an order within 7 days of clicking, regardless if they used the discount code provided by TxtCart. If you don't want to share a tax of 20% of sales with TxtSMS than i suggest you stay away. To top it off their support team was supper rude saying " hope you learn how to read better" when trying to explain their aggressive tactics. Who wants to deal with a flawed system and terrible support?
Hi Team :) We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing. It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked. We would like to confirm that we did provide a great deal of value to this merchant, resulting in over $12,300+ in sales recovered by our app. This led to a 17x ROI with the platform, and no issues were ever raised to our team during the duration of install. If there are issues, you can swiftly resolve this matter. We encourage you to contact our dedicated support team at [email protected]. They are ready to assist you and ensure your experience with TxtCart is seamless. Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :) TxtCart Team
April 25, 2024
Can't wait for this help turn them abandon carts into sales
We can't wait either! Hopefully you can update this to include the stats of your ACR efforts :) - Sara from TxtCart
April 19, 2024
Schnelle und einfache Installation, der Kundensupport ist sofort für Hilfe verfügbar.
Thanks so much for the kind words! - Sara from TxtCart
April 3, 2024
Sara was incredibly helpful, responding promptly and resolving the issue swiftly. I would highly recommend her to other customers
Thanks so much for the kind words about our SMS platform. - Sara from TxtCart
Dec. 19, 2024
Rachel is a great help. Great customer support. Rachel is big assett to the app
Thanks so much for the kind words Toby, very excited for the future and what's to come :)) - Rachel with TxtCart
March 6, 2024
Great customer service! Rachel was very nice. Also, I've used the app for 2 weeks now and already see a 400% ROI.
Amazing results you've gotten in only 2 weeks!! Keep crushing it and we're always here to support your growth. - Sara from TxtCart
Feb. 7, 2024
This app is an absolute game changer! My conversion rate has more that tripled in less than 24 hours with the text messaging to the customers.
Love the testimony and positive results! Keep crushing it! - Sara from TxtCart
Jan. 22, 2024
As a new business owner just starting out on Shopify, SMS cart recovery is a no-brainer, zero risk with unlimited upside. The free version of TxtCart provides the perfect solution. As my business grows I can't wait to implement SMS and MMS campaigns to drive more sales.
We appreciate this feedback and review and look forward to growing with you and your business! - Sara @ TxtCart
Jan. 19, 2024
Great APP and great customer support. I had an issue with billing which Sara resolved in few minutes.
Thanks so much for the endorsement much appreciated! - Sara from TxtCart
Jan. 17, 2024
Only had it for 1 day but customer support seems helpful
Thanks for the positive review! Glad you are happy with the service so far :) - Sara from TxtCart
Jan. 13, 2024
Used this free trial and got slayer with fees over drew my account. The owner Kyle is rude and disrespectful when asking for a refund. I had it for 3 days and got charged 80’follard saying they sent out a text and the client placed a small order this company should be taken off Shopify. The hidden fees and agendas are robbery
Daniel, As mentioned via support, call and email - you installed TxtCart's Basic Plan ($0/mo + 20% of sales). Within 3 days, TxtCart generated $400 in revenue for Sickest Barbers, of which $78 was billed correctly. This is over a 5X ROI - a great thing to celebrate. I understand you didn't fully understand the pricing options you had signed up for, nonetheless, we credited your account the $78 which would cancel out any pending invoice charges. If you have any questions, don't hesitate to reach out. - TxtCart Support
Jan. 3, 2024
Great customer service! sorted some issues out really quickly and has been a pleasure working with them! would recommended.
So glad we got you all sorted and you're all set to make sales and revenue with conversational sms marketing and cart recovery :)) - Kyle from TxtCart
Dec. 19, 2023
Its the only SMS app you should think about. I highly recommend their services. For any billing queries or issues, Kyle is your go-to person. Exceptional customer service and effective problem resolution are what you can expect. Don't hesitate to explore the TxtCart app! 5/5 highly recommend.
Appreciate the kind words and testimony. Thanks for valuing our software and customer support and happy holidays! - Kyle from TxtCart
Dec. 5, 2023
As a user of txtCart at The Premium Way, I’m thoroughly impressed by its effectiveness in addressing cart abandonment issues. The tool’s seamless integration with our Shopify store has been a game changer. The most striking feature is the excellent communication system it offers. Unlike other tools, txtCart facilitates genuine two-way interactions, allowing us to engage directly with our customers. This personal touch has not only improved our customer service but has also significantly increased the trust and conversion for our store. Thanks once again.
A great testimony we greatly appreciate the feedback and summary of success thus far :) Let us know if there's anything else we can do better! - TxtCart Team
Nov. 28, 2024
Fantastic customer support so far, Looking forward to results now!
So glad you valued the customer support and we are so excited to generate you additional revenue thru conversational SMS marketing and checkout recovery :)) - TxtCart Team
Nov. 17, 2023
Life changing install for us! It feels as though we have another employee getting sales for us with this app. We have already made so much extra revenue after only having the app for a few weeks now. They also have quick and helpful customer service!
Framing this one! We appreciate you and your love for TxtCart. - Sara from TxtCart
Nov. 16, 2023
Their CS team is super friendly and always willing to help out with anything. We reached out to get some help with our compliance setup and Rachel is soo helpful! Very excited to see what all the SMS by human hype is about.
Thanks so much and we’re super excited to have you onboard TxtCart just in time for BFCM!! - Rachel from TxtCart