Prairie Mama Birth Services review for W3 Custom Order Status
Oct. 26, 2019
I used this app for many months assuming it was working. Many of my customers complained that they were not receiving order status updates (even though they were going through with no issues on my end). I contacted the app developer and they explained that the emails were going into the customer's junk folders. I asked those customers who inquired about their order updates if they could check their junk folders. The customers (ALL of them!) expressed frustration that there were no order update emails in the junk folder. I finally gave up and deleted the app after receiving non-stop e-mails from customers asking for updates. What's the point in paying for an app if it doesn't work??
We apologize for any issues you may have experienced while using the notification feature of our app. By default, the app sends emails from our own domain on behalf of your email, which may sometimes be flagged as spam or junk. To improve branding and deliverability, we recommend using your own domain to send emails. You can easily configure the app to send emails using your own domain, or you can send emails using your own domain by using one of the several supported providers. Please let us know if you have any questions at [email protected].
