W3 Custom Order Status for Shopify

W3 Custom Order Status

Custom Order Status

Developer
View on App Store

Rating

4.5

feedback

84

Reviews

chart

#11,839

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    13%
  • Less than a year
    48%
  • More than a year
    36%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising the app for its functionality, ease of use, and excellent customer support. Many users appreciate the ability to customize order statuses and send automated updates to customers, reducing unnecessary inquiries and improving communication. The app has been described as a game-changer for businesses with complex order processes, allowing them to stay organized and keep customers informed at every step. However, there are a few negative reviews mentioning issues with app reliability, slow loading times, and lack of certain features like barcode scanning.

Highlights

Positive feedback on app functionality and ease of use, customization of order statuses, and automated updates to customers.
Praise for excellent customer support and responsiveness in addressing user inquiries and issues.
App described as a game-changer for businesses with complex order processes, helping them stay organized and improve customer communication.
Negative feedback on app reliability, slow loading times, and lack of certain features like barcode scanning.

Rating Breakdown

  • 5
    82% (69 ratings)
  • 4
    6% (5 ratings)
  • 3
    4% (3 ratings)
  • 2
    1% (1 ratings)
  • 1
    7% (6 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 22, 2024

This app is amazing! Can't recommend it enough. The support team has always been extremely responsive and helpful. It does exactly what you want it to do. It's very is to set up order status and flow and it provides updates on the order status page or be email. Again highly recommend. Thanks for everything!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

April 11, 2024

Awesome app - I reached out about a feature idea and 2 days later they had implemented it for everyone (control visibility of items on a workflow timeline so customers don't see failure states all the time). We have been using this with the API and the QR code capabilities so that we can automate status updates to notify our customers about our production workflow. Great app!

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 25, 2024

Good support and great app to reduce unnecessary customer contact. Works well and easy to install. Definitely worth 5stars and definitely a necessary app once your sales volume creates too many wismo contact during the day.

Using app

29 days

Total reviews

6

Average rating

5.0

1 / 5 Share

March 17, 2024

Sadly, I try use this app, but there is missing a lot of things, such as app demonstration with all settings for test, where we can actually see what this app can offer. Support only via mail, sadly no online support so useless for someone installing app, looking everything white, with no orders test so we can understand what does the app actually do.

Using app

40 minutes

Total reviews

7

Average rating

4.4

Developer Reply

Thank you for your review. We DO provide app demonstrations as well as help configure your app settings and answer any questions you have regarding the app features and functionality. I checked and do not see any support requests from your site. If you have any questions regarding the app or would like to give it another try, please reach out to [email protected]. We will be happy to help you configure it (there are no theme modifications required) and extend your free trial period so you can test the app thoroughly.

5 / 5 Share

Feb. 13, 2024

Absolut zufrieden mit dieser App und der Kundenservice ist ein Traum. Vielen vielen Dank für die schnelle Einrichtung und Hilfe :-)

Using app

Over 1 year

Total reviews

5

Average rating

5.0

All reviews

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