W3 Custom Order Status
Custom Order Status
Rating
4.4
feedback
64
chart
#865
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
2%
-
Less than a month
34%
-
Less than a year
33%
-
More than a year
27%
Reviews Summary
The reviews for this Shopify app are mostly positive, with users praising its functionality, ease of use, and the excellent customer support provided by the team. Many users appreciate the app's ability to customize order statuses, keep customers informed, and reduce unnecessary inquiries. The support team is highlighted for being responsive, helpful, and quick to address any issues or customization requests. However, there are a few negative reviews mentioning issues with specific features like webhooks, draft orders compatibility, and occasional glitches. Some users also expressed dissatisfaction with the lack of online support and occasional service errors.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 17, 2025
Love this app! Been using it for a while now and have never once had any issues with it. I just recently upgraded to integrate API requests from Google Sheets. Customer service help me solve some issues I was having very quickly. Couldn't ask for better service.
March 30, 2025
Does not work with draft orders. If you process your orders while they are in draft before invoicing, this app is not for you.
Thank you for your feedback. To clarify for others, our app is designed to manage custom statuses for orders after they’ve been invoiced. Managing draft orders is not a feature we currently support or advertise. We understand this may not align with every workflow. That said, we’re always listening to user feedback and if support for draft orders becomes a widely requested feature, we’ll absolutely consider it for future development. If you need assistance or would like to give the app another try please contact us at [email protected].
March 20, 2025
I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.
March 5, 2025
Very powerful app and easy to install, understand/learn and start using. Their support is also responsive, quick to solve the problem and HUMAN.
Feb. 3, 2025
Tried using the webhooks feature, but it didn’t work as expected. Support was not very patient, which made troubleshooting frustrating. Had to downgrade as a result. Disappointed with the experience.
We appreciate your feedback and understand how frustrating troubleshooting can be. Our webhooks feature is working as expected, and we’ve verified its functionality with you. The webhooks are firing and delivering the payloads as intended. However, since webhook integration often involves custom code and external systems, we’re unable to troubleshoot individual implementations outside of our app. We’re always happy to provide guidance on setting up webhooks and ensuring they trigger correctly within our app. If you’d like to revisit the feature, please feel free to check out our documentation or reach out to [email protected], we’d love to help where we can!
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