W3 Custom Order Status
Custom Order Status
Rating
4.7
feedback
93
chart
#524
All reviews
Rating Breakdown
Review RSS Feed
March 17, 2024
Sadly, I try use this app, but there is missing a lot of things, such as app demonstration with all settings for test, where we can actually see what this app can offer. Support only via mail, sadly no online support so useless for someone installing app, looking everything white, with no orders test so we can understand what does the app actually do.
Thank you for your review. We DO provide app demonstrations as well as help configure your app settings and answer any questions you have regarding the app features and functionality. I checked and do not see any support requests from your site. If you have any questions regarding the app or would like to give it another try, please reach out to [email protected]. We will be happy to help you configure it (there are no theme modifications required) and extend your free trial period so you can test the app thoroughly.
April 12, 2020
503 Service unavailable. This is disappointing as it seems like it could be a promising app. Does anyone know of an alternative?
This issue should be resolved! We are also currently working on a fix which would ensure that this does not happen again in the future. I am terribly sorry for any inconvenience this may have caused. We have reached out to you via email regarding this issue.
April 12, 2020
we have used this app over a year. but its found that it keep showing HTTP error 503 today. it makes us cannot change the status and send the notification to our customers. Please help to check. Thanks
This issue should be resolved! We are also currently working on a fix which would ensure that this does not happen again in the future. I am terribly sorry for any inconvenience this may have caused. We have reached out to you via email regarding this issue.
April 22, 2020
you guys not responsible we are paying you and you do not give me services please tell me clearly if you not answer me in email i emailed you many time but no one answer me please shopify team take action on this kind of company they cheat customers
Edit: We've tried to contact you multiple ways, but you are not responding on any of them. Please respond to any emails from our support email or we have sent you direct emails from our work emails. If that doesn't work can you contact us on facebook here: http://facebook.com/w3trends We are trying to reply but you might not be seeing our emails. We are trying everything possible to find out about your issue.
Oct. 26, 2019
I used this app for many months assuming it was working. Many of my customers complained that they were not receiving order status updates (even though they were going through with no issues on my end). I contacted the app developer and they explained that the emails were going into the customer's junk folders. I asked those customers who inquired about their order updates if they could check their junk folders. The customers (ALL of them!) expressed frustration that there were no order update emails in the junk folder. I finally gave up and deleted the app after receiving non-stop e-mails from customers asking for updates. What's the point in paying for an app if it doesn't work??
We apologize for any issues you may have experienced while using the notification feature of our app. By default, the app sends emails from our own domain on behalf of your email, which may sometimes be flagged as spam or junk. To improve branding and deliverability, we recommend using your own domain to send emails. You can easily configure the app to send emails using your own domain, or you can send emails using your own domain by using one of the several supported providers. Please let us know if you have any questions at [email protected].
May 27, 2019
App has no support at all. messaged 3 days ago no reply. App is not working. Whenever clients type in their order number and email ad, only a blank page appears. I tried to contact support for this, but until now i have yet to receive a reply. Such a bad service for a paid app.
We are terribly sorry to hear that you are having an issue with the app. :( It appears that you reached out to us on Saturday 5/25/19. Our hours of operation are 8-5 PM CST Mon-Fri. Since yesterday was a Holiday, our office was unfortunately closed. We have replied this morning, and I am more than happy to offer my full attention to fixing your issue!