AI Search & Product Filter |SB
Increase sales with AI search, custom filters, merchandising.
Rating
4.6
feedback
582
chart
#1,056
All reviews
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Oct. 16, 2023
[10/16] The app was great but the problem with the way shopify apps work, when they stop they break everything. This app has been down multiple times in the last few months and when it goes down, no one can use the site. Causing us to miss out in untold revenue. [old review] Been using this app for a few years now. The support team is very responsive and always resolves problems quickly. Highly recommended.
Nov. 16, 2021
In my opinion, not "compatible with pagefly" at all. I had to wait a day for them to integrate the app to my page, and then I realized that I can't make any changes to my work on the collection appearance (nice little boxes showcasing the products). Even a color change on a font would revert it to the default look. The background also cannot be changed, you probably have to tell them which one you want and they will fix it etc. I lost days trying (mostly waiting) for it to work. It sure "works" with pagefly, but it doesn't really "work" with pagefly if you know that I mean. Also, the 40 dollar plan to make variants appear like products is a bit of a rip-off. If you are not an experienced coder and you are using pagefly, think about it well. It costs more than the simple plan of pagefly just to get basic functions and works like described above.
It's sad to hear your feedback but it helps us improve the service. I want to confirm that it's easy to customize what you want and we can do it for you at no cost. Pagefly has a custom solution to show pages so integrating with them takes one more step. But it's still easy and we can do it. In fact, our dev completed pagefly integration and converted product grid from liquid to make it similar to your original theme and according to your comments at no cost. Please let us know what else you wish to complete. Also the premium feature is more expensive as it requires more space and computational power of the server. We have sent you an email regarding this please reply to us.
May 24, 2021
This is the worst app you could ever use. It literally ruined our sales. If you have a website with lots of products, this is not the app for you. To be honest, it is scruffy at best, the search categories are not accurate and need a lot of work, its overpriced, the customer service is very average, and if I had my time again I would avoid this app at all cost. After installing our sales fell substantially, and we worked out the app was excluding three quarters of our products, the reminder emails said we had around 3700 products on our store, the truth is we had over 10,000. We were stupid, but this app is terrible. Don't be sucked in. The reply from the developer say's it all, they do not care less that my store was ruined by their app, it's all about the money for them. You have been warned.
Thank you for your feedback. I see that you have been using the app for a year and we offered you an unprecedented discount for your 2500 items. We clearly showed the usage exceeded message and notification. When you exceed the plan the app cannot index and show more products which is normal in all apps. We also offered a good discount for your upgrade. But sadly after all our support, free customization and good offers, you still want a very low price for a large store which we can not afford. We hope Shopify will involve in this case as we were threatened to be given 2x bad reviews if we did not accept his low price request for 2 stores each 2500 items a year ago. We accepted as we were new, did not want bad reviews and hoped to have a good relationship with the merchant. Chat history is still on our storage.
April 7, 2021
Your app was good, but with the support you provide, it is no more the case! sent an email to Hazel from your team wit hno response! Not even an automatic reply! Also, I feel there is a lack of communication within your team. It is also not a good practice to showcase emails sent to you to the public! Your app and service is far below average. I would like to honestly share my experience with this app. I strongly advise you, as a customer, to install another app! The support is a disaster! I duplicated the theme and installed it, then I had a problem with some weird links in the header. I asked support, but tey are not responsive and pretend it is not coming from the app! Now that I completely deleted it, my store is back to normal. They are not transparent with their clients as they do not show you the number of products per plan. It is really bad that shopify does not support reviews with pictures! I just deinstalled the app! For the first plan (1899 USD/month), you pay for 30000 products, which is too expensive! also, for 18,99 USD you pay for 500 products which is rediculous. Other apps provide more with a cheaper price! My advice: Do not install this app! I spent exactly 7 minutes to write this review, although I have plenty of tasks to finalize. I hope the 7 minutes spent will save time to others businesses.
UPDATE: We do not have any member with Hazel name. We received only one email from you requesting to use color pickers and no mention about links. Plz double check? I guess another app had the issue with your site. It's sad and unfair that we received 1* caused by another app's issues Hello, I'm sorry to hear that. I want to make sure that we are on the same page. Here is what we received from your reply from our warmly welcome email: "Hello Nancy, Your app is good, but I would like to fix the problems that came from automatic setup in mobile and desktop view. Please have a look at this: https://da*****.com/collections/all I would like to have a color picker instead of checkboxes please. Thank you in advance for your valuable support." I did not see you mention about the weird links in your email. And our agent replied to your messages within 1-2 mins. Could you double check? If we had a chance to check your theme, we can fix that at no cost even if we do not cause that. Our app is more expensive than other apps as it has many advanced features and it's premium. To handle large stores 300k items we need to put them on bare-mental clusters to ensure performance and the cost for that infrastructure and IT staffs to manage that is not cheap. I feel bad to have the 1* just for the price :( Look forward to hearing from you.
Feb. 21, 2021
This app is very untrustable. Sometimes they go down and since the app manage all the collection pages you'll end up with a down store too. The main issue is that they NEVER tell you, you'll have to find out yourself and quickly act: publish an emergency theme, stop ads campaign (if they are running with collection pages links), etc... Better to stay far from this , a lot of time to recover the mess.
The issue was with the merchant's custom links not redirected to the correct filters. It only happened to your store migrated from the previous version. We were working overnight to handle this for you. Everything is back to normal now :) Good night sir.
Jan. 18, 2022
We used this app for almost a year with no problem at all. With Shopify new update and added filter functionality we decided to let go of the app. Our page speed dropped 10 points the day we deleted. We suspect bad behavior from the app developers since I explicitely mentioned that we are removing the app inorder to improve our store speed. Shopify chat also confirmed that the app may have left residual code. We are yet to confirm this. I'll update the review accordingly.
Sorry to hear that you would use the default filter features. We checked your site and see no code left from our app that can affect your site. The score drop may be that: our app is highly optimized for speed and when you remove it and use the default theme filter, that advantage is gone with our app and your store score is back to slow again.
Feb. 19, 2023
App constantly doesn't work messing up sales. Our collections have now been messed up for 18 hours without us realizing causing us a loss in sales. I've made many complaints to them over the years we have been using this on our several stores and it's still an issue years later.
Oct. 17, 2023
UPDATED 10/23: this app is so great in concept. the issue is that their server keeps crashing, leaving our site inaccessible for indeterminate periods of time. we only know when we look at our site and the collections won't load. their support says that they are monitoring, but i have never once been alerted to an outage. really a disappointment. ORIGINAL: this app has SO many benefits. want to show all your variants as individual products? they've got it. want to merchandise your site so that it looks super great? no problem. need something custom? the customer service team can probably figure it out. i have yet to find an app that has this level of functionality -- totally changed our website!
Thank you for taking the time to leave us such a nice review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Sept. 18, 2020
Buenas, mi página binexpres.com tiene problemas con su aplicación, la página de colección se queda en blanco y es la segunda vez que esto ocurre por favor pues estoy intentando con otra app y me dicen que es vuestra app. gracias .. lleva desde hace 8 horas en blanco mi web obtiene un trafico diario elevado y me puede estar causando perdida de clientes gracias ..
We’re sorry to hear about your bad experience. Since our app only runs on the theme you set-up, you can always re-publish the original one to live. In case you haven't duplicated your theme yet, please re-install our app > go to the app admin panel > click Theme Setup/ I want to revert a theme > Select Automatic uninstallation and a theme that was set up with our widget. This will remove all of our app code from your theme. We have tried to contact via email and hope it found you well. We would love to make things right if you give us another chance. Lamentamos escuchar tu mala experiencia. Dado que nuestra aplicación solo se ejecuta en el tema que configuró, siempre puede volver a publicar el original en vivo. En caso de que aún no haya duplicado su tema, vuelva a instalar nuestra aplicación> vaya al panel de administración de la aplicación> haga clic en Configuración del tema / Quiero revertir un tema> Seleccione Desinstalación automática y un tema que se configuró con nuestro widget. Esto eliminará todo el código de nuestra aplicación de su tema. Hemos intentado ponernos en contacto por correo electrónico y esperamos haberlo encontrado bien. Nos encantaría hacer las cosas bien si nos da otra oportunidad.