AI Search & Product Filter |SB

We’re sorry to hear about your experience and truly apologize for the inconvenience caused. Our app includes a built-in "Theme Revert" feature, which is designed specifically to remove all app-related code from your theme automatically. However, this feature needs to be used before uninstalling the app. Once it’s removed from your store, it no longer has the necessary access to revert the theme changes. We always aim to provide prompt support through live chat and email, and our team is happy to assist with theme cleanup whenever needed. Please feel free to reach out if you need further assistance.

We apologize for any inconvenience you’ve experienced. Our app includes a "Theme Revert" feature designed to automatically remove all app-related code from your theme. It’s essential to use this feature before uninstalling the app, as once the app is removed, it no longer has access to your store and cannot clean up any remaining code. If the "Theme Revert" feature isn’t used before uninstalling, your store will default back to the original collection and search template. We also provide live chat and email support for any assistance you may need, with our team typically responding very promptly. After checking your live theme, we did not find any code related to our app. Please let us know if there’s anything more we can do to assist you.

Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the billing and for any shortcomings in the support you received. It’s possible our staff misunderstood your question and didn’t provide the assistance you needed, and we deeply regret any frustration this may have caused. Our app's pricing is based on the number of published products and the languages the store uses for product translation. Additionally, premium features such as displaying variants as separate products can also incur extra costs. As the app is no longer installed on your store, we're unable to verify the exact combination of features that may have led to the additional charges beyond the basic plan. We truly regret any inconvenience this may have caused.

We apologize for any inconvenience you’ve experienced. Our app includes a "Theme Revert" feature designed to automatically remove all app-related code from your theme. It’s essential to use this feature before uninstalling the app, as once the app is removed, it no longer has access to your store and cannot clean up any remaining code. If the "Theme Revert" feature isn’t used before uninstalling, your store will default back to the original collection and search template. We also provide live chat and email support for any assistance you may need, with our team typically responding very promptly. After checking your live theme, we did not find any code related to our app. Please let us know if there’s anything more we can do to assist you.

We apologize for any inconvenience you've experienced. Our app includes a "Theme Revert" feature specifically designed to automatically remove all app-related code from your theme. It’s essential to use this feature before uninstalling, as once the app is deleted, it no longer has access to your store and cannot clean up any remaining code. If the "Theme Revert" feature isn’t used prior to uninstalling, your store will default to the original collection and search template. We also offer live chat and email support for any assistance you may need, and our team typically responds almost immediately. Please let us know if there’s anything further we can do to assist you.

We're very sorry to hear about your experience. Our app is designed to be compatible with almost all Shopify themes, and it preserves the original collection template. Please note that our app only works on the theme it is set up without impacting other themes in your store. We always recommend duplicating your live theme and setting up our app on the duplicated version. Our developers can easily address any theme styling issues, and we’re happy to assist. Unfortunately, we couldn't find any support requests from you about this issue. Please contact us via live chat or email, and we'll work quickly to resolve this for you.

Thank you for your feedback. We're sorry to hear about your experience. Our app includes a "Theme Revert" feature designed to automatically remove all app-related code from your theme. It’s crucial to use this feature before uninstalling the app because once the app is deleted, it loses access to your store, preventing it from cleaning up the code. If the "Theme Revert" feature isn’t used prior to uninstalling, your store will default to the original collection and search template. We also offer live chat and email support for any assistance you may need, and our team typically responds almost immediately. Please let us know how we can further assist you.

Thank you for your feedback. We're sorry to hear about your experience. Our app has a "Theme Revert" feature to automatically remove all app-related codes from your theme. It's important to use this feature before uninstalling the app because once the app is deleted, it can no longer access your store to clean up the code. If the "Theme Revert" is not used prior to uninstallation, the store will use the original collection and search template. We also offer live chat and email support for any assistance you might need and typically respond almost immediately. Unfortunately, we couldn't find any record of an email or support request from your store regarding this issue. Please reach out to our support team via email, and we’ll be more than happy to help resolve this for you.

We sincerely apologize for any confusion it may have caused. Our goal is to be transparent about our pricing while offering a range of options to fit different needs. The free plan is designed to cater to specific use cases, including Dormant Stores, Partner Test Stores, and Affiliate/Developer Stores, as a way to explore the app's functionalities without any initial investment. For businesses ready to leverage the full power of our app, our paid plan reflects the value, continuous updates, extensive support, and new features we regularly introduce to enhance your experience.

We're deeply sorry for any inconvenience caused by the issue and the unavailability of our support at the time of your campaign. After careful investigation, we've identified that the root cause was a third-party service provider. We've since conducted a thorough audit of all our service providers to prevent such issues from recurring in the future. Additionally, we've implemented a robust disaster recovery plan to enhance the security and reliability of our app. Your satisfaction is our priority, and we're committed to resolving any outstanding concerns you may have.

Thank you for your feedback. Your theme is the legacy Simple theme v3.0. We found the issue and can help you fix it quickly. Please accept our theme request so our dev can help you handle the issue.

Thank you for your feedback. I can confirm that the response time from the server to our test location in the US is pretty fast. We can move your store data to our EU DC so you can connect to it faster. Our app has the theme revert function. In case you dont know, we have sent the theme request to your email so our dev can help you quickly.

We have the recent chat log (July 5, 2022) that you said we were helpful and you had been using it for 2 years. During this period, per our Live chat & Helpdesk records, we have not received any issue from you whatsoever. How come we messed up your site? We also have the chat log 2 years ago (Nov 10, 2020) you actively asked that you wanted to pay $20 a YEAR. We serve thousands of stores, yet we are truly puzzled by your review. We have been helping you a lot since the beginning. We gave the $4/mon for up-to 2500 items plan (official price is $49.99) 2 years ago as we were new and wanted to keep a good relationship with you. You are now demanding $8/mon for up-to 5000 (official price is $69.99) that we could not accept as your price is not enough for our support and bare-metal infrastructure and we offered you another plan. After all our support and offers, we still got the 1* review anyway. It's just sad. Hope you see that our app really works and our effort helped you deep down in your heart. Have a good start! Still, if you need help, we are happy to help you at [email protected].

Thank you for sharing your feedback. We sincerely apologize for the issues you experienced. After a thorough investigation, we discovered that the problem was not caused by our app. Instead, it was due to a theme code deployment that affected only the live theme. This deployment inadvertently modified our app's JavaScript, leading to the issues you encountered. Our development team worked diligently to resolve the problem as quickly as possible. We want to assure you that our app is designed to handle a large number of requests per day without any issues. For future deployments, we recommend excluding all our app files when you are using theme kits tools for code deployment. We understand the frustration this situation caused and appreciate your feedback. Thank you for your understanding and patience.

The issue was with the merchant's custom links not redirected to the correct filters. It only happened to your store migrated from the previous version. We were working overnight to handle this for you. Everything is back to normal now :) Good night sir.

Sorry to hear that you would use the default filter features. We checked your site and see no code left from our app that can affect your site. The score drop may be that: our app is highly optimized for speed and when you remove it and use the default theme filter, that advantage is gone with our app and your store score is back to slow again.

Thank you for taking the time to leave us such a nice review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.