AI Search & Product Filter |SB
Increase sales with AI search, custom filters, merchandising.
Rating
4.6
feedback
571
chart
#1,158
All reviews
Rating Breakdown
Review RSS Feed
Feb. 27, 2024
The search functionality is good but customer support is very poor. It can take a while to get a response from them and they'll often only answer part of your question instead of the whole question.
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced with our customer support. We strive to provide timely and comprehensive assistance to all our clients, but due to the high volume of inquiries we receive, response times may vary. From the chat log, we can see that our developers were able to fulfill your request to display product metafields on the search result page. We appreciate your patience and understanding as we work to improve our support processes.
Feb. 27, 2024
I am using this plugin with Filter and this plugin is very full featured and powerful. I had a problem and the customer service staff helped me out right away. I highly recommend this plugin.
Thank you so much for your positive review! We're delighted to hear that you're finding our plugin to be full-featured and powerful, and that our customer service team was able to assist you promptly when you encountered an issue. Your recommendation means a lot to us, and we're committed to continually providing top-notch support and enhancing our plugin to meet your needs.
Feb. 25, 2024
Great support. I asked a question via chat and it was resolved within minutes.
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our support team.
Feb. 16, 2024
Easy to use and didn't slow down the website. With a large inventory we was worried that adding a 3rd party filter would slow down the website, but has worked well. We like their metafield options for filtering.
Thank you for sharing your positive experience with us! We're glad our metafield options for filtering met your needs.
Feb. 14, 2024
The issue was resolved quickly. Thanks for such fast service
We're delighted to hear that we could resolve your issue swiftly. Providing fast and efficient service is always our priority. Thank you for choosing us!
Feb. 14, 2024
In past year I have asked many customization with support team and they did as per requirement. This year I asked one more thing with them to add an additional metafield in search suggestion and they did in hardly 10 minutes. I am really happy with the app and support team
Thank you so much for your glowing review! We're thrilled to hear that you've had such positive experiences with our support team and that we were able to quickly fulfill your customization request.
Feb. 5, 2024
Just and Amazing app, and the support is even better, Always there to help with anything.
Thank you so much for your kind words and positive feedback! We're happy to hear that you're enjoying our app and that our support team has been able to assist you effectively.
Jan. 31, 2024
Awesome app with awesome support!
We're delighted to receive your positive feedback. It's fantastic to hear that you're finding our app helpful and that our support team met your expectations.
Jan. 26, 2024
Great app, main reason for this is the customer support. Always very quick and helpful when issues arise with app and adjusting certain things. If you have a large store with a need for very specific filters I highly suggest this app as it is easy to customise.
Thank you for the great review! We're glad you like our app and found our support helpful. It's great to know that our customization options have met your needs, especially for large stores with specific filtering requirements.
Jan. 14, 2024
AVOID AT ALL COSTS. This app will cause you nothing but stress. I've changed prices today which are displaying on the product page only, but not the collection page. The app is now down and I cannot contact customer support, and had to cancel my entire campaign. This is not the first issue we have had. We have published products which have not appeared on the website, and had to uninstall the app. Another time when a new product was published, it was displaying with no images and randomly a 404 redirect blog at the top of the page. This review is to help other merchants to avoid this, as I promise you that you will experience nothing but issues and general slowdown/malfunction of your website.
We're deeply sorry for any inconvenience caused by the issue and the unavailability of our support at the time of your campaign. After careful investigation, we've identified that the root cause was a third-party service provider. We've since conducted a thorough audit of all our service providers to prevent such issues from recurring in the future. Additionally, we've implemented a robust disaster recovery plan to enhance the security and reliability of our app. Your satisfaction is our priority, and we're committed to resolving any outstanding concerns you may have.
Dec. 13, 2023
Awesome app for those who are looking for flexibility in making the product page look more user-friendly (color filters, size filters, the list goes on) Also, can't beat their live chat customer support (extremely responsive and are able to resolve any troubleshooting issues in real time) Overall, great experience for us, and not theme restricted either - HUGE KUDOS!!
Thank you so much for your fantastic review. It's wonderful to know that our live chat support has been responsive and effective in resolving any issues you encounter in real time.
Nov. 30, 2023
Simply amazing
Thank you for your kind words and for taking the time to share your positive experience.
Nov. 28, 2023
Very good app with very fast and good support. All my problems were solved quickly and the app was the only one that could meet our requirements.
Thank you for your positive review. We're delighted to hear that our app has been a great fit for your needs and that our support team was able to assist you promptly.
Nov. 17, 2023
SUPER APP SUPER SERVICE !!
Thank you so much for your enthusiastic feedback. It's awesome to know that you're enjoying our app and that our service has met your expectation.
Nov. 16, 2023
Terrible support, constant glitches every week. Chat support responds then disappears for hours. Tells you they resolved the glitch without every checking if it was actually fixed. Literally every time they tell you an issue is fixed a new part of the code breaks. Their app went down for 2 days a month ago breaking every collection page on our website. The app functionality is good WHEN it works. Do not recommend.
Nov. 16, 2023
An extremely useful app, not only it gives the possibility to filter everything in an easy way but their support service is always willing to help. I would recommend this app for everyone.
Nov. 13, 2023
Always impressed with how fast and helpful customer service is, highly recommend!!
We're thrilled to hear that you've been consistently impressed with our speedy and helpful customer service. Your recommendation means a lot to us, and we're grateful for your support.
Nov. 9, 2023
I have uninstalled this app but still subscription charges added on my monthly billing. Why It happened.
We're sorry to hear about the confusion with your billing. It's important to note that Shopify controls app billing through their API and platform. However, we understand your concern and will escalate this issue to Shopify to investigate further. They'll be able to review the charges and provide clarification on why they were incurred even after uninstalling the app.
Nov. 3, 2023
We have used this app for several months now with no issues at all. Their support is exceptional, especially for any design changes / modifications. 100& recommend.
We're so glad to hear that you've had a smooth experience with our app. Our support team is always happy to help. Thank you for recommending us!