Unleashed Inventory Management

Best to Avoid Unleashed We have used Unleashed for quite a while We have several issues with them 1 - They way they handle freight on your purchase orders is a total fundamental failure - you have to be very careful or you will wind up with 2 bills, and worse if its a split shipment be extremely careful about allocating costs - or your stock value will be totally wrong 2 They just keep increasing the pricing and for $800 a month - still no phone support 3 Their terms and conditions are dodgy - says 30 days notice, but actually its 30 days before your next invoice, so in effect its really more like 60 days - they just take the money and don't care of course as you are leaving

There are so many issues and the account manager which comes after the initialization doesn't respond to you at all. A good software if it has an active human support. Sync takes time. Backup restore is a charged service Human support takes ages to solve it totally

A good software but extremely expensive. My company has invested close to $40,000 AUD over the years in the software and we keep hitting limitations where they make you pay extra. I can't even get a new employee to get training on this software without paying another few hundred dollars a month. It's a bit ridiculous how much they value new sales or add ons rather than their current clients who has spent all their hard earned money on their software. Quite disappointed and will be trying to move softwares soon. They now have shifted most things to AI - they've increased my bill to $800 and have added things to my bill without my consent. You can't get a hold of anyone or even get a reply within a couple of days unless you pay even more than $800. Unless you check your bills, they'll add random things to it. So make sure you watch your bills. There's no denying it's a good software, but there are many other ones out there offering similar things at half the price and with better support that actually treats you like a half human and doesn't make you feel like you're visiting a mechanic every month - you never know what they're going to charge you for next.

Unleashed has many great features such as AIM for forecasting and planning and many of the production functions are really helpful too, however this integration with Shopify is faulty. This integration sporadically fails to import sales orders meaning inventory gets out of sync, fortunately we don't rely on unleashed for fulfilment or we would have totally missed orders. More recently the integration to the stores have started turning themselves off without notice, and frustratingly the button to turn them back on manually is missing. We operate 4 Shopify stores integrated with unleashed to keep our inventory in check.

We've been with Unleashed for a couple of years now. TLDR, It's very expensive and nothing is ever included. Want customer service? It's $100 extra a month. Another $45 per Shopify or Amazon integration. Reporting - extra. Another account - extra. B2B sales? Another $200 a month. Onboarding.. extra! We told our "account manager" that we were looking for a more affordable solution and they suggested removing the customer service plan. So now we cannot get a hold of anyone for any reason. The system itself if buggy, we need lots of workarounds and it's just not worth the cost. Looking for a new solution now.