All reviews

Rating Breakdown

  • 5
    85% (122 ratings)
  • 4
    8% (11 ratings)
  • 3
    3% (4 ratings)
  • 2
    1% (1 ratings)
  • 1
    4% (6 ratings)

Reviews with Text

  • 81% (117)
Review RSS Feed Review RSS Feed

3 / 5 Share

Aug. 22, 2025

I dont effing know yet so stop it

Using app

5 months

Total reviews

1

Average rating

3.0

5 / 5 Share

Aug. 21, 2025

I had to reach out for an issue with my site. Customer Support got back to me within an hour and after some information exchange, they walked me through the solution until the problem was resolved. I worked with Emily! She is smart, polite and witty too! Customer Service was fantastic! Technical Competence was outstanding! Emily was able to fix my problems and make me laugh. 6 stars!

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2025

had a issue and was solved with in 12 hours epic service

Using app

Over 3 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 6, 2025

The app works great and fast for uploading pictures by clients. The team members have good communication and are super fast to reply to emails, they helped me set up the app when I had few troubles and now it looks great! very happy with the service.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2025

Great app and customer service was available almost immediately. Jordin helped answer all my questions and solved the issues I was facing.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2025

Game changer of an app to boost our store revenue with upsells. The live chat team are unbelievably helpful and go the extra mile. Trust me, it matters when you're a complete novice in web design and development! 100% recommend.

Using app

About 4 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

June 10, 2025

good

Using app

Almost 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 31, 2025

Absolutely brilliant. Contacted them at 10pm and the following day everything was updated as requested. They arranged my website so that customers can see what they are uploading and preview. Fab service !

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 27, 2025

Best customer service ever! Perfectly helpful and the app never glitches

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 20, 2025

Great customers service attached with this app. Help installing code was easy and very helpful.

Using app

8 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Feb. 6, 2025

Don't make the same mistake I made going with this app over the countless others that are sooooo much better then this and less expensive. I made the costly mistake of trusting this app for my store and had countless option sets which took a long time to set up. 1st off, they lack the functionality to edit your order in the cart which literally every OTHER options app offers and they charge you extra if you want to allow customers to upload their files which is a basic functionality for other options apps. The biggest issue I have with this app is the lack of support and transparency. There was recent an update with shopify that made this app not function properly, but they decided to not tell their users. This ended up costing me $1000's of dollars in sales since customers couldn't even add to their cart, the only reason i knew was because i started to get customer complaints. When i reached out to them, they ended up saying that it was due to shopify making an update and that they weren't able to do anything about it. I reached out to shopify, and they did confirm that they performed an update to their api's which is common but that all apps are made aware of any type of updates weeks or months in advance so they can properly update their apps to not have any issues. The fact that infinite options has as many downloads as they have you would expect them to at least tell you that they will not be able to function the way they were, but no they decided to omit that information and just wait until users noticed. Their support team is literally a joke, if you're reading this go check out all the other options like hulk, globo, avis, and various others that are less expensive but offer wayyyy better functionality, the difference is not even close. I wish i would have never installed this app and saved myself the countless hours of having to migrate to a different app, let alone the thousands of dollars that this app ended costing me by not working as it should've. I hope that my post helps at least 1 person not make the same mistake that i made and chooses to offer their product options with an actual reliable app.

Using app

Almost 3 years

Total reviews

11

Average rating

2.5

5 / 5 Share

Jan. 29, 2025

Customer support is amazing. The install team was able to make several updates for me within hours of my request. Having file upload saves us so much time

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Oct. 5, 2024

Terrible app. Was stuck on upload for dozens of customers including myself when testing it after realising i lost out on a lot of money thanks to this.

Store

Lorendi

Using app

About 11 hours

Total reviews

1

Average rating

1.0

5 / 5 Share

Sept. 26, 2024

This is by far the best custom upload app I have used. Even with a custom theme, their documentation is clear and easy to implement. Had this set up in 10 minutes and working like a charm!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 8, 2024

Customer support is support. They are quick and will do whatever they can to resolve your issues.

Using app

12 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 23, 2024

Amazing app, and customer service! My customers are easily able to upload a photo to customize their product. Emily Fladager was a pleasure to communicate with as well, I enjoyed working with her.

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 23, 2023

This has helped increase my sales 50%!! Customers are more likely to buy if they have a way of uploading their photos themselves.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2025

I installed this app about 3 years ago and recently updated my theme and for some reason it didn't installed my apps. I reached out to them and they fixed my issue in minutes. I cannot recommend enough. Love this app and their costumer service. Thank you team!

Using app

Over 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2023

We had been using another app for years. However when we switched to a Shopify 2.0 theme in January, that app became a problem and stopped working with the new theme. I was beginning to worry this was going to be an ongoing issue. When I found this app I took the chance to install it. That process was super easy...in fact so easy I thought I had surely messed it up! Tried the app and it works like a charm! We are really thrilled. The customer service reached out to us almost immediately and offered to double check our installation for us. They did so and said all looked well. I was really impressed that they reached out unsolicited. Great experience all around!

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 24, 2022

Not only has the app been critical for my business, but the customer support team has been amazing! You don't be disappointed with this app download!

Using app

3 days

Total reviews

1

Average rating

5.0