Rating

4.8

feedback

582

Reviews

chart

#5,676

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    10%
  • Less than a year
    49%
  • More than a year
    39%

Reviews Summary

The reviews for the Spently app are a mix of positive and negative feedback. Positive aspects include excellent customer service, helpful support team members like Tina, and the effectiveness of the app in generating revenue through post-purchase emails. Users appreciate the user-friendly interface, beautifully designed emails, and the ability to customize templates. On the other hand, negative reviews mention issues with unexpected charges, lack of support for solving problems, and difficulties with email functionalities. Some users felt misled by the pricing structure and experienced challenges with the app not working as expected.

Highlights

Excellent customer service and support
Effectiveness in generating revenue through post-purchase emails
User-friendly interface and customizable templates
Issues with unexpected charges and pricing structure
Challenges with app functionalities and lack of support

Rating Breakdown

  • 5
    92% (536 ratings)
  • 4
    3% (19 ratings)
  • 3
    1% (6 ratings)
  • 2
    1% (5 ratings)
  • 1
    3% (15 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 19, 2023

Very Satisfied with this app! customer service people go above and beyond to help where needed.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review! We greatly appreciate your feedback. :)

5 / 5 Share

Sept. 28, 2023

Jumping into UpOrder was a solid decision. It's straightforward to use, and our post-purchase email game has seriously leveled up. And speaking of leveling up, Tina from their team is awesome. If you're considering UpOrder, I'd say it's worth a shot.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We're overjoyed to receive your fantastic review for our app (and for Tina!). Thank you for your support and for being an advocate for our product.

1 / 5 Share

Aug. 23, 2023

Scam company. Charges a flat fee but then ghost charges for "usage" that is no different from every month. Randomly they will take 200 dollars out of your account with no explanation. Complete scam. Avoid at all cost.

Using app

Over 3 years

Total reviews

2

Average rating

1.0

Developer Reply

We apologize for any frustration or confusion. Your brand chose to remain on a legacy pricing plan, and the charges made were accurate based on the requirements for that plan. We have reached out privately to address this with you and have taken action to make things right. UpOrder has been in business for many years, and over the years, our pricing plans have changed. Each time the pricing has changed, we have made significant efforts to communicate those changes with our users. As a courtesy, we have also allowed users to continue to use our services while on legacy pricing plans, as some brands find it more financially beneficial based on their order volume.

5 / 5 Share

July 12, 2023

I personally do not have anything negative to say about UpOrder - What I love the most is the team and how responsive they are. They have helped tremendously with any initiative we may have.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

1 / 5 Share

May 3, 2023

This app is an absolute scam. DO NOT INSTALL. Charged me HUNDREDS a month with no heads up for an app I wasn't using. I uninstalled it and my entire card payment system crashed and I lost thousands in sales trying to fix it. DAMN this app and the devs who put this out.

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to share your experience with UpOrder. We apologize for any confusion about our app. We reached out to you via email to give you the opportunity to discuss your concerns with us. We are here to help. We appreciate the opportunity to clarify some important points. UpOrder notification templates are sent when triggered by Shopify and do not require ongoing attention from merchants to perform: Over the period of time you used our app, we delivered an ROI greater than 8X for your store. Additionally, UpOrder never touches your store's payment system. All charges for UpOrder are processed by Shopify. Our app only interacts directly with your shop when you are publishing templates created within our designer. We understand that the payment system issue you experienced must have been frustrating, but we want to assure you that our app is in no way related to it. We recommend you contact Shopify directly about any issues processing or receiving payments. Lastly, if you would like to discuss with us your concerns or if you have any questions regarding UpOrder, please reply directly to our emails or contact our support team at [email protected], and we will do our best to assist you.

All reviews

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