UpOrder (formerly Spently)
Increase repeat purchases with customized notification emails
Rating
4.8
feedback
582
chart
#6,135
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
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Less than a month
10%
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Less than a year
49%
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More than a year
39%
Reviews Summary
The reviews for the Spently app are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, helpful support team members like Tina, and the effectiveness of the app in generating revenue through post-purchase emails. Users appreciate the user-friendly interface, personalized email templates, and the ability to customize emails to match their brand. On the other hand, negative reviews mention issues with unexpected charges, lack of support for solving problems, and difficulties in using certain features of the app. Some users felt misled by the pricing structure and experienced problems with email delivery and billing.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 19, 2023
Very Satisfied with this app! customer service people go above and beyond to help where needed.
Thank you for the review! We greatly appreciate your feedback. :)
Sept. 28, 2023
Jumping into UpOrder was a solid decision. It's straightforward to use, and our post-purchase email game has seriously leveled up. And speaking of leveling up, Tina from their team is awesome. If you're considering UpOrder, I'd say it's worth a shot.
We're overjoyed to receive your fantastic review for our app (and for Tina!). Thank you for your support and for being an advocate for our product.
Aug. 23, 2023
Scam company. Charges a flat fee but then ghost charges for "usage" that is no different from every month. Randomly they will take 200 dollars out of your account with no explanation. Complete scam. Avoid at all cost.
We apologize for any frustration or confusion. Your brand chose to remain on a legacy pricing plan, and the charges made were accurate based on the requirements for that plan. We have reached out privately to address this with you and have taken action to make things right. UpOrder has been in business for many years, and over the years, our pricing plans have changed. Each time the pricing has changed, we have made significant efforts to communicate those changes with our users. As a courtesy, we have also allowed users to continue to use our services while on legacy pricing plans, as some brands find it more financially beneficial based on their order volume.
July 12, 2023
I personally do not have anything negative to say about UpOrder - What I love the most is the team and how responsive they are. They have helped tremendously with any initiative we may have.
May 3, 2023
This app is an absolute scam. DO NOT INSTALL. Charged me HUNDREDS a month with no heads up for an app I wasn't using. I uninstalled it and my entire card payment system crashed and I lost thousands in sales trying to fix it. DAMN this app and the devs who put this out.
Thank you for taking the time to share your experience with UpOrder. We apologize for any confusion about our app. We reached out to you via email to give you the opportunity to discuss your concerns with us. We are here to help. We appreciate the opportunity to clarify some important points. UpOrder notification templates are sent when triggered by Shopify and do not require ongoing attention from merchants to perform: Over the period of time you used our app, we delivered an ROI greater than 8X for your store. Additionally, UpOrder never touches your store's payment system. All charges for UpOrder are processed by Shopify. Our app only interacts directly with your shop when you are publishing templates created within our designer. We understand that the payment system issue you experienced must have been frustrating, but we want to assure you that our app is in no way related to it. We recommend you contact Shopify directly about any issues processing or receiving payments. Lastly, if you would like to discuss with us your concerns or if you have any questions regarding UpOrder, please reply directly to our emails or contact our support team at [email protected], and we will do our best to assist you.
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