UpOrder (formerly Spently)

May 15, 2022

I've used Spently for 2 years now, and what I appreciate the most is that their team will set everything up for you in the beginning, and they're quick to react to any changes and updates. Super easy and saves a lot of time for me. Win-win!

May 5, 2022

This app is not just an app,.. it's a 'complete solution'. It is also backed by a team who offer exceptional service and support. Spently is proving to be a vital and worthwhile part of our overall customer journey and we're really happy with it. I would highly recommend it.

May 3, 2022

Very helpful support team, quick to respond and they always provide easy to understand steps to follow. Great app all around! Excited to see how much it helps out with sales.

April 2, 2022

This is exactly what I’m looking for in order to increase the LTV value. Tina is very professional and helped us set up all templates within one business day and made a great design for us based on our website following our brand guide. Strongly recommend this app and her service! Sincerely appreciate your help!

March 29, 2022

We were provided excellent customer service by Tina. She was friendly, patient, and answered all our questions clearly and efficiently.

March 23, 2022

Spently has been a huge help in optimizing our Shopify transactional emails! They have provided great customer service from day one and are alway willing to jump on a call to help on a set-up. Our customers enjoy receiving the customized emails as it helps improve the overall experience. I would highly recommend working with Spently team if you would like to customize standard Shopify emails!!

March 8, 2022

We have a custom-built in-store pick up option and the Spently Team helped make sure that all of our order confirmation and shipping emails were accurate and had the correct language based on the type of order that was being processed.

March 8, 2022

I needed support updating the information after purchasing through Exchange Marketplace. Don provided helpful customer support and I was able to make the required changes with no problem. Response time was good.

Feb. 27, 2022

The idea of this app is great. However, app does not work. You can create cool emails but they will not publish. There's no option to copy the html for shopify. I really wanted this app to work. I spoke with several associates that were not able to assist me. Hopefully I can find an app similar that actually works. Don't waste your time designing emails.

Feb. 18, 2022

I just downloaded this app so I can't comment yet on how much it affects sales but I must say that their customer service is above expectation. Not only do they respond to emails promptly but after I installed the app the chat popped up with an agent named Tina requesting to complete set up. She answered all my questions and was extremely professional and helpful. I'd say the only thing I didn't expect was that after publishing the email templates I was prompted to accept billing. This however don't change the pricing. The app is still free under 25 orders per month and increases in $10 increments after to a maximum of $400. If sales increase this is a win win.

Feb. 15, 2022

Spently has been a helpful tool in making our order follow-up emails look aesthetically consistent with our site design and marketing material. We had to experiment with a few work-arounds to their templates but Roddy and the team helped us with that exploratory process. In particular, Tina has been immeasurably helpful in working on our templates and in making sure we are following Spently best practices.

Feb. 5, 2022

Huge revenue driver and easily creates a strong brand presence across all the transactional emails we send. I highly recommend.

Jan. 26, 2022

Really user friendly! It's very easy to customize the templates, and the support team is very helpful. They get back to you fast, and are able to answer any questions you may have.

Dec. 10, 2021

I've been using Spently for a while, Tina has been very helpful. I really recommend to use this app it helps a lot to improve the sales.

Dec. 7, 2021

Probably some of the best support you'll receive from an app team on shopify. I was a little skeptical at first but was convinced when I saw the amount of conversions. I'd highly recommend trying this app.

Dec. 2, 2021

I use this app to send order confirmation and shipping confirmation emails. It let's me further inform my customers and strive to increase their enjoyment of my product. Tina is extremely attentive and thorough. The development team is smart and agile, and rises to the challenge of unique requests. Thank you dev team! Thank you Spently!

Dec. 1, 2021

Great customer service! Tina set up all of the code and even customized it to match my website! I’m looking forward to seeing how my customer respond and if the coupon codes work as an incentive to return.

Nov. 28, 2021

Super application !! je recommande fortement, j'ai eu un peu de mal au début et on m'a répondu et aider très rapidement.

Nov. 13, 2021

Tina is amazing - her attention to detail, strategy, clear communication is exactly what we were hoping for when we decided to use Spently, very happy with their client relations team!

Oct. 29, 2021

Spently more than paid for itself within the first 20 days of implementation and the team is great to work with!