All reviews

Rating Breakdown

  • 5
    92% (222 ratings)
  • 4
    3% (7 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (6 ratings)

Reviews with Text

  • 100% (239)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 2, 2022

This is exactly what I’m looking for in order to increase the LTV value. Tina is very professional and helped us set up all templates within one business day and made a great design for us based on our website following our brand guide. Strongly recommend this app and her service! Sincerely appreciate your help!

Using app

4 days

Total reviews

6

Average rating

5.0

5 / 5 Share

March 23, 2022

Spently has been a huge help in optimizing our Shopify transactional emails! They have provided great customer service from day one and are alway willing to jump on a call to help on a set-up. Our customers enjoy receiving the customized emails as it helps improve the overall experience. I would highly recommend working with Spently team if you would like to customize standard Shopify emails!!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 8, 2022

We have a custom-built in-store pick up option and the Spently Team helped make sure that all of our order confirmation and shipping emails were accurate and had the correct language based on the type of order that was being processed.

Using app

5 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Feb. 18, 2022

I just downloaded this app so I can't comment yet on how much it affects sales but I must say that their customer service is above expectation. Not only do they respond to emails promptly but after I installed the app the chat popped up with an agent named Tina requesting to complete set up. She answered all my questions and was extremely professional and helpful. I'd say the only thing I didn't expect was that after publishing the email templates I was prompted to accept billing. This however don't change the pricing. The app is still free under 25 orders per month and increases in $10 increments after to a maximum of $400. If sales increase this is a win win.

Using app

About 13 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 15, 2022

Spently has been a helpful tool in making our order follow-up emails look aesthetically consistent with our site design and marketing material. We had to experiment with a few work-arounds to their templates but Roddy and the team helped us with that exploratory process. In particular, Tina has been immeasurably helpful in working on our templates and in making sure we are following Spently best practices.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2022

Huge revenue driver and easily creates a strong brand presence across all the transactional emails we send. I highly recommend.

Using app

About 2 months

Total reviews

29

Average rating

5.0

5 / 5 Share

Jan. 26, 2022

Really user friendly! It's very easy to customize the templates, and the support team is very helpful. They get back to you fast, and are able to answer any questions you may have.

Using app

Over 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 10, 2021

I've been using Spently for a while, Tina has been very helpful. I really recommend to use this app it helps a lot to improve the sales.

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 7, 2021

Probably some of the best support you'll receive from an app team on shopify. I was a little skeptical at first but was convinced when I saw the amount of conversions. I'd highly recommend trying this app.

Using app

10 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Dec. 2, 2021

I use this app to send order confirmation and shipping confirmation emails. It let's me further inform my customers and strive to increase their enjoyment of my product. Tina is extremely attentive and thorough. The development team is smart and agile, and rises to the challenge of unique requests. Thank you dev team! Thank you Spently!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 13, 2021

Tina is amazing - her attention to detail, strategy, clear communication is exactly what we were hoping for when we decided to use Spently, very happy with their client relations team!

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 29, 2021

Spently more than paid for itself within the first 20 days of implementation and the team is great to work with!

Using app

30 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2021

I ran into some issues where Spently wasn't compatible with my stores latest theme update. The Spently support team were quick and efficient in their response and went above my expectations to fix the issue we had. Very impressed!

Store

Arkivio

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 13, 2021

Tina has gone above and beyond to tidy up our email templates and make sure we are getting our money's worth from Spently. Highly recommend this app for much better Shopify order notification emails!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 4, 2021

The most incredible team! Definitely one of the best apps we have worked with in YEARS! Absolutely love it and recommend it to every shopify store owner.

Using app

About 2 months

Total reviews

6

Average rating

5.0

3 / 5 Share

Oct. 3, 2021

I've used this app for a few months now it's expensive, but also does help with automation; however, for the price you pay they should at least make a feature where if a customer subscribes to a newsletter they get an automatic discount code. I think this is the biggest flaw with this app.

Using app

11 months

Total reviews

5

Average rating

3.8

5 / 5 Share

Sept. 30, 2021

The tech support is fantastic! Response time is fast and Tina has been super helpful on multiple occasions when issues have come up.

Using app

Over 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 21, 2021

This app is one of the best ways to generate passive sales. The Spently team is incredibly attentive and the platform is very turn key for us. Definitely recommend it!

Using app

11 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 24, 2021

Espetacular. Aumentou muito minha conversão de emails e tráfego a loja! Vale muito mais do que é cobrado!

Store

FIBER

Using app

19 days

Total reviews

6

Average rating

4.8

5 / 5 Share

July 25, 2021

Spently has completely upgraded how we do EDM's. Our emails are now on-brand and we saw our revenue grow almost instantly. Highly recommend!

Using app

2 months

Total reviews

2

Average rating

5.0