UpOrder (formerly Spently)

Oct. 27, 2021

I ran into some issues where Spently wasn't compatible with my stores latest theme update. The Spently support team were quick and efficient in their response and went above my expectations to fix the issue we had. Very impressed!

Oct. 18, 2021

App is very easy to use and the team is incredibly helpful! I had an issue the other day and they went above and beyond for me to resolve it quickly, great customer service.

Oct. 13, 2021

Tina has gone above and beyond to tidy up our email templates and make sure we are getting our money's worth from Spently. Highly recommend this app for much better Shopify order notification emails!

Oct. 4, 2021

The most incredible team! Definitely one of the best apps we have worked with in YEARS! Absolutely love it and recommend it to every shopify store owner.

Oct. 3, 2021

I've used this app for a few months now it's expensive, but also does help with automation; however, for the price you pay they should at least make a feature where if a customer subscribes to a newsletter they get an automatic discount code. I think this is the biggest flaw with this app.

Sept. 30, 2021

The tech support is fantastic! Response time is fast and Tina has been super helpful on multiple occasions when issues have come up.

Sept. 22, 2021

Im waiting to see what the app actually does within my trial.Tina the support staff is amazing. She walked me thru everything on how to set this up! I am going to update my review after my trail is over to see how it performs

Sept. 21, 2021

This app is one of the best ways to generate passive sales. The Spently team is incredibly attentive and the platform is very turn key for us. Definitely recommend it!

Sept. 3, 2021

The Spently app is great, very easy to use, but for us Tina had a major contribution! She was very prompt and attentive, she solved any request in the shortest time - even the customization requests were solved in the shortest time, although it requires more investigation. :)

Aug. 31, 2021

In the first 45-days of use, Spently helped me to obtain over $75k in revenue that otherwise we might not have gotten for my business. Tina has been great at giving suggestions for optimization, as well as making sure we understand the app and are able to fully utilize all the features to their fullest capability. So far I am very pleased with the Spently app and hope the team continues to improve it with more features and A/B testing.

Aug. 24, 2021

Spently is a great APP but what makes this app so awesome is the people behind them among them Tina who is extremely nice and efficient. There is never a negative answer, on the contrary, she is always available to help us and make the results we seek happen.

Aug. 24, 2021

Espetacular. Aumentou muito minha conversão de emails e tráfego a loja! Vale muito mais do que é cobrado!

Aug. 16, 2021

Spently has been amazing for us. The customer service is above and beyond, and we have seen an increase in revenue from the follow-up emails and offers we added. We highly recommend Spently to anyone who wants beautiful, professional, automated emails to go out to their Shopify customers.

July 29, 2021

If you are reading this review, Spently is a tool you should be using. End of story. We use Klaviyo for the bulk of our email marketing, but using only that leaves holes in an email strategy. We weren't able to leverage notification emails to generate more revenue. We weren't able to really take charge on upgrading what our notification and transaction emails looked like as they go to our customers. Spently changed that, and they gave us a lot more control over what our emails looked like and how they functioned. That's enough to pay for the service, I promise you. Beyond the app being great at what it does, let's talk customer service. I told the Spently team that we had an upcoming launch SOON. Their response was to take our site design and help us create beautiful email templates that matched it for every notification we need to send out, in under a week. I cannot stress enough: not only does Spently do it's job as an app and WAY MORE than pay for itself, but their team took DAYS of work off of my shoulders when my time was limited and pressure was on. They are friendly, helpful, and seem genuinely awesome in every way. This morning, a member of their team reached out to me and told me she had seen the new site in it's final form and had suggestions on updating the templates. These are people you want on your side, and you should use Spently. It is not an expense, it is an investment with a huge ROI, and not investing will cost you money.

July 27, 2021

A great experience from their customer service they answer any and all questions you may have in regard to your store or their product.

July 25, 2021

Spently has completely upgraded how we do EDM's. Our emails are now on-brand and we saw our revenue grow almost instantly. Highly recommend!

July 25, 2021

Tina and Jaret have been nothing short of real partners throughout the whole process of getting Spently up and running on our platform and beyond. Tina has consistently followed up on updates to help us optimize our conversions and add new features that they bring to market. Our emails look amazing, they convert to ROI and the whole post purchase experience is designed for a seamless customer experience. Thank you Spently team!

July 15, 2021

It would be nice if I could customize the design elements in the email even more, that way it would be completely seamless with our shops marketing emails.

June 28, 2021

I have used this app for a while and I love it. The whole team is amazing to work with!!! They make everything so easy and saw results within the first week.

June 24, 2021

Always helpful, and go above and beyond to make sure we are satisfied! Tina went out of her way to analyze our account and redesign our templates to maximize CTR. Thanks, again!