UPS Shipping (Official)
World Class Shipping Automation Powered by Itembase
Rating
4.6
feedback
90
chart
#76
All reviews
Rating Breakdown
Review RSS Feed
Sept. 20, 2024
I've not been using the app very long, but so far I've had a good experience with it and customer support was extremely helpful in resolving the one issue I had.
Sept. 11, 2024
This app is good and the support is very helpful. Started off with several issues but these were resolved quickly by the support team. Once set up correctly, it is very quick to book shipments and saves me alot of time. There are still some things that could be improved and introduced including: -Removing orders from the 'orders' section when they have already been fulfilled in Shopify (e.g. when fulfilled by another shipping provider). -Also it would be really helpful to have some sort of self service returns portal for customers to submit return requests and use the UPS shipping rates. This would really help and encourage me to use the integration more for returns (I currently use another 3rd party app for returns).
Aug. 25, 2024
July 19, 2024
Its been really easy to install and operate. The customer service are very responsive. Very happy so far
June 3, 2024
Super fast support response every time I've encountered an issue with the app. 100% recommend
May 30, 2024
Very happy with the help of the support team so far! They emailed with me back & forth to help me configure the Dashboard and connect it to my Shopify Store
June 22, 2024
could not connect account
Hello, we've been trying to reach back to you 5 times but did not hear back from you. Please communicate with us so that we better understand your use case and if this can be handled with this App. Currently it seems like you're not producing any online orders but more through the Shopify POS in your brick&mortar store. We're also trying to schedule an onboarding call with you to understand the scenario better and provide solutions. Please get back to us on [email protected] We'd appreciate the collaboration!
May 7, 2024
The app is very streamlined and saves our business a lot of time with processing orders and the support staff is very helpful, Ruben Miller especially. I would definitely consider this app if you end up feeling stuck in shipping processes.
April 18, 2024
The customer service on this app is ten times better than what I was getting with Shopify. Thank you Ruben and team!! I absolutely love your level of service. Cheers ;)
April 15, 2024
Quick response and Ruben Miller fixed the issue swiftly! Very grateful. Thank you!
April 3, 2024
This app is fantastic! It has all the features we wanted and is simple to use. Support is very responsive.
March 21, 2024
Great App, and great Support Team. It might look a bit a segue at first, but with a little Time and the helpful Tips of the Support Team, everything works flawless.
March 14, 2024
First of all, they did a one on one meeting with me to get everything setup and working flawlessly. Secondly, it didn't cost anything nor did I need to upgrade my Shopify plan. I am using a basic legacy plan and it still works. You don't need Premium Shopify, you don't need a paid app. This works and all of my negotiated rates are in there. Amazing service by the App team developers here.
March 12, 2024
Fast customer support. The app is simple but works great. We use it in orders that require to be divided into more than 1 box/label.