UPS Shipping (Official)
World Class Shipping Automation Powered by Itembase
Rating
4.5
feedback
94
chart
#50
All reviews
Rating Breakdown
Review RSS Feed
March 14, 2024
First of all, they did a one on one meeting with me to get everything setup and working flawlessly. Secondly, it didn't cost anything nor did I need to upgrade my Shopify plan. I am using a basic legacy plan and it still works. You don't need Premium Shopify, you don't need a paid app. This works and all of my negotiated rates are in there. Amazing service by the App team developers here.
March 12, 2024
Fast customer support. The app is simple but works great. We use it in orders that require to be divided into more than 1 box/label.
Feb. 22, 2024
The app works pretty good, sometimes it has some errors, but the customer service is great (if you get Ruben specially) good app to use
Feb. 22, 2024
Great service fast and effective réponse helps in all domains and solve all my problems appretiated
Feb. 16, 2024
As far as customer service goes, UPS has shown great effort in responding on time and dealing with the issue, along with following up to help & guide.
Feb. 1, 2024
I'm not sure I've ever left a review for anything for, but this app and the team that supports it deserves one! Its easy to setup, easy to use, and it works. I had a few missing features- printing labels from the app, and scheduling a pickup- and Ruben got back to me very quicky (1hr or less) to fix my issues and set us up for a successful product launch day. Thanks! I'll continue to use!
Feb. 1, 2024
This app works awesome, and saves us a lot of time. App connects quickly to Shopify, you can work with rules so that the correct UPS service is connected to the different shipping methods in your store. Automatically puts the orders on fullfilled after the label is printed, tracking right in the Shopify orders dashboard. We had one issue that we could not print from the dashboard directly to our label printer, but one ticket and maybe 1 hour later that was added to our account, and we can now print the labels directly from the dashboard. Super easy and very happy with this!
Jan. 29, 2024
This app works really fast and made our everyday life much easier :) The support is also very quick in answering our questions. Thank you very much :)
June 19, 2024
I have been using this app for awhile now. It works great for us! I would recommend this app to anyone trying to streamline their UPS shipping within Shopify.
Hello, thank you for your message. You've opened up 4 tickets and every single ticket has been answered a couple of times. Since the issue has been resolved, you're using the Dashboard on a daily base. Please get back to us since we've tried to reach back to you numerous times to check in and see if there is anything else missing for your label creation workflow.
Feb. 21, 2024
Support ist schnell und super.
@Legalpower thank you for your review. We've tried to get in contact through our support channel with you in approx. 3 different Tickets. Unfortunately we're not receiving any reply from you. We saw that you're actively using the App and that you're creating every day shipping labels successfully since the 14th of December 2023 Please reach back to us via a support ticket so that we can verify with you if everything is okay or if you're missing a feature to make the Dashboard even more productive for you. We're looking forward to your response!
Dec. 1, 2023
Switching to UPS for our shipping needs, especially for non-EU countries, has been a game-changer. Their app is highly efficient, making complex processes smooth and manageable. The standout feature, however, is their exceptional customer service. The team, particularly Ruben, swiftly addressed our queries and implemented necessary features, significantly enhancing our experience. Their proactive approach to problem-solving and customer satisfaction is commendable. Overall, UPS and this app is a top-notch choice for anyone seeking a dependable and user-friendly shipping solution.
Nov. 30, 2023
Great app, easy to set up, good Shopify integration (vice versa) and creating shipping labels is a breeze. I use the app for a week now, the few questions that I had and asked through the support button, were answered very fast and adequate. The most 'difficult' thing to do was creating a UPS account which I didn't have yet . I will use the app only for international shipping labels from The Netherlands to mainly the USA, Canada and Australia, and so far this works without flaws, and with good shipping rates (much better than the rates through for instance the Sendcloud app). If I had one improvement wish (for now), it would be the possibility to add more products to the automatically created commercial invoice (I sometimes add a free product to a parcel), without having to adjust a Shopify order.
Nov. 21, 2023
The UPS app is super user-friendly and checks-off all the boxes. Ruben from UPS is second to none when it comes to providing quick and effective assistance on any issue needed. Would be proud to have Ruben on my team.
Nov. 13, 2023
Prompt reply and really helpful. Quickly accommodated our custom request, so can only recommend them.
Feb. 12, 2024
Reuben's app support is very thorough. App works most of the time. UPS customer service is awful. High % of Mail goes missing or is up to 2 weeks late
Using app
10 months
Total reviews
10
Average rating
3.4