UPS Shipping (Official)

Oct. 23, 2023

Service is top notch.

Oct. 19, 2023

Excellent customer support. They respond quickly and resolve your issues. The only thing I haven't figured out yet is how the "UPS rules" work. I suggest updating the videos available on YouTube as they are outdated and adding more new tutorials. Thank you.

Sept. 26, 2023

La verdad es que el API de UPS nos está ayudando mucho a sacar todos los pedidos diarios, es muy practica, y la atención que me brindas es rápida y eficaz

Sept. 8, 2023

First time I am volunteering to leave a review. I guess I have been super lucky to have Ruben as my main contact. He has solved a few of the issues I had when setting up and after the set up too, even when I needed to reimport orders I had deleted. Always super quick and super polite. Honestly, if he was in London, I would hire him right away to join my team! Thanks Ruben!

Aug. 25, 2023

Ruben consistently provides us with effective solutions to our problems. His advice is prompt and valuable, helping us overcome the issues we face. We greatly appreciate his assistance and support. Thank you, Ruben!

July 31, 2023

I initially had some reservations about using the UPS app in Shopify, but all my concerns were promptly addressed by Ruben from UPS. His helpful email guidance (such as how to input poly mailer dimensions correctly) made all the difference in my decision to give UPS a try. In the past, I relied all my shipping on USPS. However, it seems like UPS offers slightly better rates for bulkier shipments. So I'm excited to test out UPS for my upcoming shipments!

July 20, 2023

We requested adjustments in the development of the platform, which became super practical in its use. The tireless team in carrying out all the necessary adjustments. The ease and speed of communication is noteworthy given that everything was done in record time. I highly recommend.

July 13, 2023

Great support and quick replies from the team. will recommend this if you need a UPS dashboard!

July 7, 2023

The app works just like it should. I had problems printing my labels and they fixed it. They are also considering my recommendations for rule adjustments to make it function better. All this without an extra payment for service. Plus my rates are better!!!!

July 4, 2023

Großartiger Support! Wir hatten anfangs Probleme mit dem Einrichten unseres Druckers. Auf unsere Anfrage über den Chat wurde prompt reagiert und Ruben hat das Problem in Kürze gelöst. Auch weitere kleinere Fragestellungen wurden von. Ruben umgehend zu unserer vollsten Zufriedenheit beantwortet. Endlich mal ein Service der verlässlich und kompetent ist. Das Dashboard funktioniert fehlerfrei und die Prozesse laufen rund. Durch die Möglichkeit über die Voreinstellungen unsere Parameter fest zu hinterlegen, ist die Erstellung von Versandaufträgen eine Sache von wenigen Klicks. Danke noch mal an Ruben!

June 26, 2023

Agree with all other feedback to date. the app significantly reduces our processing time (compared to ups.com website) and reduces opportunity for human error copying from one system to another. We can continue to manage growth in-house for a greater period, before taking the leap to 3PL support. Rubens support has been fantastic with a refreshing approach, listening to customers needs and making instant improvements to the system if needed, most unexpected for a large company such as UPS, can't recommend highly enough.

June 22, 2023

the service is very wonderful and the service manager is extremly kind. Guide us to apply the app step by step and explain very clearly. Strongly remommended.

June 5, 2023

ok - Ruben is the absolute BEST! I had originally downloaded the app and couldn't get any printers to show (we use a Zebra GC420d). So I uninstalled the app and reinstalled it hoping this would help. One thing lead to another and the app got really messed up. Ruben helped fix all the issues I had created by uninstalling and reinstalling the app multiple times. App now works great! If you have any issues with your printer not being found, do not uninstall the app - simply send support a message and they will walk you through a quick process to get everything synced! I would highly recommend this app if you want to use your own UPS shipping account with Shopify. Thanks again Ruben - you are the very best! This app is a partner of UPS.

June 1, 2023

Ruben is amazing! He responded so quickly to all my questions and got me up and running in two days, with my very specific requirements! This has honestly saved us so much time, I'd definitely recommend trying this app!

May 31, 2023

So far so good. I have only just started using the platform. Great customer service via the chat widget. Ruben answered all my questions in great timing. I look forward to using the dashboard.

May 23, 2023

I've had an excellent experience with the UPS Shipping (Official) app on our Shopify store. This application is a game changer - it's impressively user-friendly and far more intuitive than navigating the UPS website itself. Its standout feature is the effortless shipping process, made possible by directly pulling all necessary data from Shopify. This seamless integration has made our work remarkably efficient. However, the absolute jewel in the crown is the phenomenal customer service provided by Ruben. His exceptional support has not only made the technical aspects of the app more accessible, but his consistently prompt responses, friendly demeanour, and willingness to go the extra mile have been invaluable. The fact that this application is available for free only adds to its appeal. Without a doubt, it's the best solution we've found for generating shipping labels efficiently. I would highly recommend the UPS Shipping (Official) app to anyone in the e-commerce business. A big thank you to Ruben and the UPS team for delivering such an outstanding service!

May 22, 2023

Ruben has solved my problems. Thank you very much for everything, it works perfectly, also the modification of settings in Shopify was helpful

May 13, 2023

great app and great support, always answered my tickets within 24 hours and problems were solved quickly, thanks

May 8, 2023

The application works perfectly. Highly reccomended! Ruben of the Support Team also solved a problem I had by printing the labels with a thermal printer not directly supported by ups.

April 27, 2023

Absolutely fantastic customer service. Very happy to be working with UPS. I had a printing problem which they resolved immediately.