All reviews

Rating Breakdown

  • 5
    90% (85 ratings)
  • 4
    2% (2 ratings)
  • 3
    2% (2 ratings)
  • 2
    2% (2 ratings)
  • 1
    3% (3 ratings)
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5 / 5 Share

April 6, 2023

Great customer service and the app works great ... hope they can create a sub-users account @ Highly recommended !!!

Store

DaRoAn

Using app

7 months

Total reviews

16

Average rating

2.0

5 / 5 Share

April 3, 2023

Finally an official (excellent) app to ship with UPS. We find the dashboard even more user friendly than the Shopify admin one because the filter search function is unbelievably flexible. We had some hiccups in the beginning but it was quickly cleared via contact with Ruben. Thanks for increasing our efficiency using Shopify.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 3, 2023

Great service with Ruben, he helps me a lot with my many questions. Im very satisfied, thank for the great help :)

Store

Arvika

Using app

3 days

Total reviews

2

Average rating

4.5

5 / 5 Share

March 10, 2023

One of Shopify's best apps, take the UPS experience to next level. Top-Notch Customer Service with almost instant replies.

Using app

4 months

Total reviews

10

Average rating

4.8

5 / 5 Share

March 10, 2023

I had the best customer service experience with Yassir (Belgium). He was clear, patient, and very knowledgeable. I was so stressed prior to the call, about shipping in Canada and to the States because it is all so new to me. But now, I feel saved from the stress of watching endless youtube videos to find answers. He walked me through every step and sent me some links that will help me get an account manager. I'm truly happy to have such a great person like Yassir to help me out! (long but I needed to pour out my heart)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

I don't usually leave reviews but when the team reached out to ask about leaving a review I just had to. The UPS app has, first of all, made my life easier, I used to use UPS.com which is so time-consuming and a legacy system which would not integrate with Shopify and CSV input let me down multiple times. This app helps me ship orders really quickly and has put an end to data input! I tried a few other apps for UPS integration and none of them worked well for me. Secondly, the support team has been amazing. Questions have been answered quickly and they've taken my feedback and implemented new features to make the shipping process even better. This is just awesome. Lastly, It's free! App fees can add up over the year and great to have a fantastic app that's free! Thanks you

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

So far this has been great. App works great and the customer service by Ruben is particularly great. Extremely fast, clear and thorough, I've gotten an answer to all my questions – often within minutes!

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2023

Ruben is the best!!! Great support team. And oww yeah! This app makes your life much easier ! easy setup and also auto generating invoices for worldwide orders.

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 16, 2022

The only shipping app that has all UPS capabilities for your Shopify store with an excellent support. Highly recommend if you use UPS!

Using app

4 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Dec. 15, 2022

Shipping with UPS through Shopify wouldn't have been feasible without this app. Best thing is the support, that not only reacts immediately, but also automatically finds the best possible solution for each required step in the process.

Store

veata

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 12, 2022

Ruben is the BEST! Thank you for all your support. Integration has made our life easier. Thank you to UPS for this free service. I've tried to use a lot of shipping apps before, but none of them worked so well. If you need such an application, this application is for you.

Store

Sensy

Using app

15 days

Total reviews

6

Average rating

5.0

5 / 5 Share

March 28, 2023

This app has massively helped us streamline shipping items with UPS. In just a few clicks you can create a label, as the address from each order automatically flows in from Shopify. We managed to set up the postage labels to print with our Dymo 4XL. You can also set it so a specific shipping option on Shopify corresponds with a shipping option in this app, but we always change this ourselves. The shipping options on the app are slightly confusing, apart from the "Standard" one. For example, Next Day option is named as "UPS Worldwide Saver / Express Saver", which is what the customer sees when they get tracking. As the "UPS Express" is the faster Next Day option which costs more. At this moment I believe you are also not able to mark the order for pickup, you have to drop it off at an Access Point etc. Overall this is a very useful app, which will save you so much time. Support is very quick to reply and is making the app better all the time...

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 23, 2022

This Free app from UPS saved me from the pain of using so many shipping apps. The apps simply works all the time. The best feature of this app is that it will create a Commercial Invoice for all international shipments automatically as soon as label is printed. All the features in the app dashboard are easier to navigate. Best of all, they provided me with the best support, which is so quick even for all technical questions. Thanks Ruben!!! All the labels are printed with order number on it, the tracking details will be automatically updated to shopify and to customer, the tracking updates goes to customer directly from UPS in respective multiple languages and If the shipping methods in Shopify are automatically mapped to the methods in this UPS App Dashboard, then that would be an incredible feature and removes confusion for those who would want to use multiple shipping companies. If you use only UPS, then no problem at all.

Using app

12 days

Total reviews

12

Average rating

4.8

5 / 5 Share

Nov. 18, 2022

The support i have gotten from one of UPS worker named Ruben is one of the best and this kind of support we have never seen before. 5 of 5 top rating support! The app i wish need more features and easier workflow but after what i have gotten told, they are all coming in the next couple of weeks. Great app!

Store

Askari

Using app

2 days

Total reviews

21

Average rating

4.7

5 / 5 Share

Nov. 4, 2022

The integration with Shopify works really well, and Ruben from the customer service is helpful and responsive, and always willing to assist with any issues.

Store

Psylo

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 21, 2022

Easy to implement! And customer support is great. Help us all the way to make sure all worked as it should.

Using app

11 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 20, 2022

Toller und schneller Support! Wir sind sehr zufrieden mit der App, es ist eine Erleichterung für die gesamte Abwicklung.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 13, 2022

Great app to automate the shipping process with UPS. The support is great and helps you with all your needs!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2022

Great customer service and fast reply. Ruben helped a lot and promised to work on modifications for our extra requests.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 11, 2022

Great app and great customer service. Ruben helpt me out very well. Really professional. Just what i needed.

Using app

4 months

Total reviews

2

Average rating

5.0