UPS Shipping (Official)
UPS Shipping Label Automation Dashboard
Rating
4.7
feedback
116
chart
#138
All reviews
Review RSS Feed
June 19, 2024
I have been using this app for awhile now. It works great for us! I would recommend this app to anyone trying to streamline their UPS shipping within Shopify.
Hello, thank you for your message. You've opened up 4 tickets and every single ticket has been answered a couple of times. Since the issue has been resolved, you're using the Dashboard on a daily base. Please get back to us since we've tried to reach back to you numerous times to check in and see if there is anything else missing for your label creation workflow.
Feb. 21, 2024
Support ist schnell und super.
@Legalpower thank you for your review. We've tried to get in contact through our support channel with you in approx. 3 different Tickets. Unfortunately we're not receiving any reply from you. We saw that you're actively using the App and that you're creating every day shipping labels successfully since the 14th of December 2023 Please reach back to us via a support ticket so that we can verify with you if everything is okay or if you're missing a feature to make the Dashboard even more productive for you. We're looking forward to your response!
Dec. 1, 2023
Switching to UPS for our shipping needs, especially for non-EU countries, has been a game-changer. Their app is highly efficient, making complex processes smooth and manageable. The standout feature, however, is their exceptional customer service. The team, particularly Ruben, swiftly addressed our queries and implemented necessary features, significantly enhancing our experience. Their proactive approach to problem-solving and customer satisfaction is commendable. Overall, UPS and this app is a top-notch choice for anyone seeking a dependable and user-friendly shipping solution.
Nov. 30, 2023
Great app, easy to set up, good Shopify integration (vice versa) and creating shipping labels is a breeze. I use the app for a week now, the few questions that I had and asked through the support button, were answered very fast and adequate. The most 'difficult' thing to do was creating a UPS account which I didn't have yet . I will use the app only for international shipping labels from The Netherlands to mainly the USA, Canada and Australia, and so far this works without flaws, and with good shipping rates (much better than the rates through for instance the Sendcloud app). If I had one improvement wish (for now), it would be the possibility to add more products to the automatically created commercial invoice (I sometimes add a free product to a parcel), without having to adjust a Shopify order.
Nov. 21, 2023
The UPS app is super user-friendly and checks-off all the boxes. Ruben from UPS is second to none when it comes to providing quick and effective assistance on any issue needed. Would be proud to have Ruben on my team.
Nov. 13, 2023
Prompt reply and really helpful. Quickly accommodated our custom request, so can only recommend them.
Feb. 12, 2024
Reuben's app support is very thorough. App works most of the time. UPS customer service is awful. High % of Mail goes missing or is up to 2 weeks late
Using app
10 months
Total reviews
16
Average rating
4.3
Oct. 19, 2023
Excellent customer support. They respond quickly and resolve your issues. The only thing I haven't figured out yet is how the "UPS rules" work. I suggest updating the videos available on YouTube as they are outdated and adding more new tutorials. Thank you.
Sept. 26, 2023
La verdad es que el API de UPS nos está ayudando mucho a sacar todos los pedidos diarios, es muy practica, y la atención que me brindas es rápida y eficaz
Sept. 8, 2023
First time I am volunteering to leave a review. I guess I have been super lucky to have Ruben as my main contact. He has solved a few of the issues I had when setting up and after the set up too, even when I needed to reimport orders I had deleted. Always super quick and super polite. Honestly, if he was in London, I would hire him right away to join my team! Thanks Ruben!
July 31, 2023
I initially had some reservations about using the UPS app in Shopify, but all my concerns were promptly addressed by Ruben from UPS. His helpful email guidance (such as how to input poly mailer dimensions correctly) made all the difference in my decision to give UPS a try. In the past, I relied all my shipping on USPS. However, it seems like UPS offers slightly better rates for bulkier shipments. So I'm excited to test out UPS for my upcoming shipments!
July 20, 2023
We requested adjustments in the development of the platform, which became super practical in its use. The tireless team in carrying out all the necessary adjustments. The ease and speed of communication is noteworthy given that everything was done in record time. I highly recommend.
July 13, 2023
Great support and quick replies from the team. will recommend this if you need a UPS dashboard!
July 7, 2023
The app works just like it should. I had problems printing my labels and they fixed it. They are also considering my recommendations for rule adjustments to make it function better. All this without an extra payment for service. Plus my rates are better!!!!
July 4, 2023
Großartiger Support! Wir hatten anfangs Probleme mit dem Einrichten unseres Druckers. Auf unsere Anfrage über den Chat wurde prompt reagiert und Ruben hat das Problem in Kürze gelöst. Auch weitere kleinere Fragestellungen wurden von. Ruben umgehend zu unserer vollsten Zufriedenheit beantwortet. Endlich mal ein Service der verlässlich und kompetent ist. Das Dashboard funktioniert fehlerfrei und die Prozesse laufen rund. Durch die Möglichkeit über die Voreinstellungen unsere Parameter fest zu hinterlegen, ist die Erstellung von Versandaufträgen eine Sache von wenigen Klicks. Danke noch mal an Ruben!
June 26, 2023
Agree with all other feedback to date. the app significantly reduces our processing time (compared to ups.com website) and reduces opportunity for human error copying from one system to another. We can continue to manage growth in-house for a greater period, before taking the leap to 3PL support. Rubens support has been fantastic with a refreshing approach, listening to customers needs and making instant improvements to the system if needed, most unexpected for a large company such as UPS, can't recommend highly enough.