El Gaucho une vraie tradition review for Upsell & Cross Sell — Selleasy
April 21, 2026
This is unacceptable. You did not resolve the issue — the widget is still broken after the so-called "upgrade" that you promised would fix it. On top of that, your agents keep disconnecting the chat mid-conversation. I have to restart the explanation with every new agent because nothing gets properly escalated. And worst of all: I don't even know how long this app has been broken. I only found out because a CUSTOMER warned me that the addons weren't being added to their order. I've probably been paying for a broken app for weeks or months, losing sales the entire time. I'm uninstalling Selleasy and switching to another app. I'll also be leaving a detailed review on the Shopify App Store reflecting this experience. Please revoke the Collaborator access from your side.
We apologize for this unfortunate situation. We’ve looked into your case and have a clear path to resolve this. We identified a conflict caused by a recent third-party app update in the store, and our technical team has a fix ready to deploy. Regarding the chat issues, we confirmed our support platform experienced downtime during your session, which prevented us from assisting you properly in real-time. We have sent you an email with the details to get this fixed. We value your partnership since 2022 immensely and hope to get everything back on track for you immediately.
Frequently bought together bundles & in cart upsell, boost AOV