Rating

4.9

feedback

2,309

Reviews

chart

#18

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    24%
  • Less than a month
    37%
  • Less than a year
    28%
  • More than a year
    8%

Reviews Summary

The app has received overwhelmingly positive reviews regarding its customer support team, with many users praising the quick response times and helpfulness of agents like Kriti, Suki, and Trissha. Users have highlighted the ease of use of the app for upsells and cross-selling, leading to increased average order value and boosted sales. However, there have been a few instances where specific functionalities were lacking, such as issues with free gift promotions and customization requests. Despite these minor drawbacks, the majority of users recommend the app for its effectiveness and the excellent support provided by the team.

Highlights

Positive customer support experience
Ease of use for upsells and cross-selling
Increased average order value
Lack of specific functionalities
Recommendation from users

Rating Breakdown

  • 5
    97% (2,250 ratings)
  • 4
    1% (26 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (24 ratings)

Reviews with Text

  • 94% (2,184)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 3, 2026

le cross sell post achat ne s'affiche pas. J'essaie de contacter l'assistance mais le bouton pour les contacter ne marche pas. NUL.

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

May 2, 2026

Excellent Express Service

Using app

--

Total reviews

3

Average rating

4.3

5 / 5 Share

May 1, 2026

suki helped me solve a problem with add-ons very quickly

Using app

Over 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

April 30, 2026

Responsive to troubleshooting

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 30, 2026

Suki Logbase, thank you so much. your effort and patience is unique. Thank you so much.

Using app

About 5 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

All reviews

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