Upsell & Cross Sell — Selleasy

We regret any inconvenience caused. Previously, we identified that the issue was caused by custom field validation on your store's cart page. While our cart add-on pop-up triggers the validation after clicking "Continue," it caused the checkout flow to be stuck. The fix we applied was for all offers in the store and was tested on multiple devices. If the problem persists, we kindly request you to reinstall the app and contact us with the app in a disabled state for further investigation. Changes to the theme or products may have impacted the previous fix. We have also sent you a detailed email. We hope to get a chance to resolve this sooner.

We would like to clarify that we have already fixed the iPhone issue, and an email notification was sent on July 9. We have now sent you another email as well. We kindly request that you check your spam folders. The email has been sent from [email protected]. We hope we can resolve this confusion, as the issue has been fixed and notified. Please feel free to reach out if you have any further queries.

We're sorry to hear about your experience and would like to understand more about the issues you encountered. Your detailed feedback is important to us, and we'd appreciate it if you could explain further as we have sent you an email. We hope to connect with you and resolve this soon.

We regret the inconvenience caused. We believe the issue might be related to the browser cache. A more detailed explanation from you would help us investigate this on our end. We have also sent you a brief email. We hope we can connect and resolve this if you decide to try our app again.

We apologize for any confusion during the chat conversation. Due to high support traffic, our responses may not have been as clear as intended. Our pricing model is based on total store orders, and we strive to keep this information as transparent as possible everywhere. We are continuously working to improve our customer support and app experience. Hope we get to serve you in the future.

Upon our inspection of the storefront, we found that the app has not yet been enabled within the Theme's app embed. We have sent you a comprehensive email containing detailed instructions to resolve this. Hope we get to connect with you sooner.

We would like to let you know that there has been a misunderstanding here since for any store the date we initiate the charge on our end and the date on which Shopify obtains the billed amount from you will vastly differ. We have explained this in detail along with exact billing cycle dates and the respective charges for them in the email. Also as a gesture of goodwill, we have refunded the extra amount of $7.99 even though it was charged for the Oct 19 - Nov 17 billing cycle and the app was uninstalled only on Dec 6. We trust our email clarifies Shopify's billing process and resolves any confusion. If there are any further queries, please feel free to reach out to us anytime.

It's unfortunate to see that we received this 1 star review because you did not like our pricing model. It's sad that your did not even try the app, as you did not want to accept the app's tiered pricing in the first place. 1) Our tiered pricing is similar to many other apps on Shopify, the app does not abruptly stop working once you hit the tier, instead based on the usage the tier charges are applied. This is conveyed in the first step after our app installation and hence we don't hide anything. 2) We do transparently communicate that we consider order count across all channels (mentioned in app listing, and during app subscription). We have also displayed the explanation before the subscription step. To clarify again, our app running costs are proportional to the order volume, as we also have post purchase upsells, order status page upsells and also by default upsell apps have to listen to all orders for functionality. Finally, we do not accept we are a joke. We are a serious and a responsible company. We serve 30,000+ Shopify stores across all our apps and put our heart and soul to make sure we run reliably and provide the best service. Our team works day and night in shifts for the ensuring the best service to Shopify merchants. But we do understand you do not like our pricing model, and we totally respect your preference. However, our pricing model works for us and all our existing customers and obviously we cannot change it to suit everyone. We think in the heat of the moment, you got frustrated and you left us this review. We can understand your situation. We still hope at some point of time in your e-com journey, we might serve with one of our apps to your satisfaction. If you ever realized that our pricing model is not uncommon or unfair, please do revisit this review. Still we think an app does not deserve the worst rating because of their pricing model (which is also a common one). Still, thank you for trying our app and letting us know your thoughts. Regards, Abishek Cofounder, Selleasy.

First apologies for any inconvenience we may have caused. Unfortunately we are unable to check the root cause now as you had uninstalled the app, and from your email we realize that you don't want us to contact you back. It's really sad that we are unable to resolve this, but please do let us know in case you change you mind - our team will be glad to setup the app to perfectly suit your store. Abishek Cofounder, Selleasy.

Apologies for the inconvenience you faced after changing your theme. We're sorry for the support lapse and the chat ending prematurely. This was due to a high chat load at that time. We did check your store now, and we think the root cause of the issue might be the app not being enabled in the Theme's App embed. We have reached out to you by email with more information. Hope we are able to connect with you soon.

We are sorry that you had an issue. We are checking what caused the issue and we will be back with a resolution soon. Update (3hr since issue reported): We have identified the issue and the fix has been rolled out now. Root cause of the issue was outside our app as a data format that Shopify sends changed overnight for a few stores. We have adjusted our app to handle this. We request you to give us another chance. We have also emailed you regarding the same. Sorry again, and looking forward to serving you better.

Hi, thank you for raising the issue. We will reach out to you on email and help resolve this. Sometimes discount might not work due to another app conflict or theme specific conflicts. Looking forward to connect and resolve this. -- We tried emailing you multiple times, but unfortunately we couldn't connect back with you. As mentioned on the email, the problem has a solution. Hope we get a chance to serve you again sometime!