The Jewel Heart review for Upsell & Cross Sell — Selleasy

We see that there has been a misunderstanding. We do not charge $6.99 for every 100 orders in a billing cycle. The maximum our app can charge in a billing cycle (30 days) for your store is only $12.99. Since you had tried our app on November 21, 2022, our app charges only $6.99 for 101–600 orders or $12.99 for 600+ orders in a billing cycle. The two $6.99 charges are for two different billing cycles. November 5, 2024 – December 4, 2024 In this cycle, the 101st order was received in the store on December 3, and so a $6.99 charge was initiated. December 5, 2024 – January 3, 2025 In this cycle, the 101st order was received in the store on December 10, and so a $6.99 charge was initiated. Shopify collected these two initiated charges for two billing cycles on January 1, 2025. The charges are exactly what has been advertised, which you can verify in the Help section of our app. Even if you receive 499 orders in a billing cycle, the charge would still be only $6.99. We have reached out to you via email with more detailed information. Hope we can resolve this sooner.