House of Parlington review for Upsell & Cross Sell — Selleasy
Nov. 21, 2025
Update Again: We have the email proof that they spammed us begging for the review to be removed so please, let's get into that, and the fact they signed up to our email list and contacted our customer support on the website, BEFORE even allowing a response, is further proof of harassment. An app contacting you through your customer support on your website is taking time away from actual customers. Also, it was not within 48 hours, it was within 24 hours and even sending any more than one email within a 48 hour window is insane, but within 24 hours, harassment, especially when contacting us through our support line. AND no sir, that is not common practice for charging for an app, as there are plenty of others who only charge based on what THEY bring in to your site. Case and point, it took us 2 hours to find a new app, and have it running and converting same day, no issues since. I won't list that app here as that would be wrong to try to promote another app in a review, but everyone should look elsewhere. (Never once did I say we were charged for anything, as we were in the free trial window, but the charges are not minimal when you are charging per order, not per order you drive. No one else charges like this.) You've also updated you response now 3 times and changed the number of time you contacted us after the truth was told. On top of that, you did not reach out via out contact form first. you spammed our emails. It's also inappropriate business in general to reach out via website chat and not email. I'm not sure how you do it, but email is the only appropriate way to contact a business as another business. Updated Review: Stay very far away from this app and company. After leaving our review, we have now been harassed by the "owner" of the app! He sent us 4 emails in less than 24 hours in "complete shock" that we would "dare leave a 1 star review." He then signed up to our email list and then spammed our customer support button begging us to remove our 1 star review. He was flooding the chat that is for actually customers with actual questions!!!! This is the most unprofessional thing I have ever witnessed. Then come to find out, they charge you by the number of sales your website does, not the number of sales their app generates. What utter nonsense! "Original Review - The in-cart upsell widget suddenly disappeared from my shop without warning. Everything was still active and it had generated seven conversions in just two days. I made no changes to my store, yet it stopped showing entirely. No matter what I tried, it was just gone."
"Update: We would like to clarify that we contacted your support first (only once, where the conversation lasted about two minutes) to get to know the right person we could contact so that we can help further. It was your support team that provided the email ID and asked us to send an email there. We sent only three emails in the last 48 hours, one of which was an automated uninstall feedback email. At no point did we request or “beg” for the review to be removed in chat or in email. Our intention was simply to inform you that we were available to assist with any issues related to the app. We also have complete screenshots of the chat conversation of your support team with us. Regarding the app’s pricing, the server load on our end depends on your website traffic since our scripts are served to every visitor on your store. The charges are minimal and are based solely on the number of orders placed—this is the basic running cost required for the app, which is a common pricing strategy for any upsell app, of which you are completely unaware. Yet we understand that not everyone will be comfortable with this pricing strategy, and we respect that. This has been clearly explained both on the App Store listing and in the subscription screen during installation. You were never charged since the app was installed in your store for only 3 days out of the 30-day free trial. We never altered the number of times we contacted you. Just as a store merchant has the right to leave or edit a review as many times as they wish, we, as the app developers, also have the right to update our reply—especially when the allegations made are not true. Given the inaccurate statements made, we have now reported this to Shopify with proofs for further review of the rating’s validity and intention." We regret any inconvenience caused. This usually happens due to a theme update, products being out of stock, a product URL/handle change, or a third-party app conflict. We could have checked and fixed this for you in minutes through our live chat or Zoom support. We have also reached out to you via email now. We hope we can connect soon so we can resolve this quickly for you.
Shopify Upsell App | Cross Sell, Cart Upsell, Bundles, etc.