Designs By Wildside review for Upsell & Cross Sell — Selleasy
Feb. 9, 2024
Updated: The app keeps saying it is typical, however, I've tested this in a few ways and it still stalls. Even after click the x it just stays on that screen. After deleting the app, my sales came back, if you are wondering why you are not getting any sales after installing. I would test by deleting the app to see if it was the app. the app was great to use before but you need to go through the process like your customers. I have been trying to get the issue fixed whenthe customer x out of the option but it just spins. It ruins the experience and people are leaving the website. I tested another pop up and it would take about 3-5 just to close. Sadly, I will be deleting the app.
Updated: Since we have received no response to our previous email, we have reached out to you again. We are more than happy to connect with you anytime to address this matter. Upon reviewing our chat and email exchanges, it appears there are some misunderstandings. Typically, our upsell pop-up requires 2-3 seconds to redirect to the checkout. However, if there are other third-party apps in the cart, this may contribute to a delay in reaching the checkout page. This is due to the necessity for multiple third-party apps to interact, add the selected product to the cart, and then safely redirect to checkout. We understand your concern regarding the potential impact on your customers' experience. It's important to note that our app is not the sole cause of checkout delays. We hope for your understanding that attributing the blame solely to our app is not fair, considering this scenario is common in most Shopify stores. Additionally, we have sent you an email containing a screen recording demonstrating the performance of our cart upsell pop-up without any other third-party apps in the cart. We are also available to connect with you at your convenience to address and resolve this matter promptly.
Shopify Upsell App | Cross Sell, Cart Upsell, Bundles, etc.