edasi review for UFE Cross Sell & Upsell Bundle

Hello, First of all, thank you for the invaluable feedback. We extend our sincere apologies for the highly disappointing customer service experience you encountered while seeking assistance with our product. Allow me to address each issue you raised and assure you that we are taking immediate steps to rectify our shortcomings. 1. Regarding the misunderstanding about the product's availability, I want to clarify that when previewing from the funnel settings, we could only see the product page from Shopify. As the product was in draft form and not active, we received a 404 error (indicating unavailability/out-of-stock status). It was only upon checking the product page link you shared that we realized it was a custom-made page. Also, I acknowledge that we should have carefully reviewed the loom video you shared to better understand that the product was, in fact, in stock. We sincerely apologize for not giving your concern the attention it deserved. We will conduct a thorough review of our customer service procedures and retrain our support team to improve their attentiveness, communication, and responsiveness. 2. Presenting a screenshot of a 404 error code without context was indeed unhelpful and confusing. We fully understand that clear communication is essential in promptly resolving issues, and we failed to meet that expectation. To improve communication, our customer support team will provide context with error explanations, offer clear solutions, and prioritize timely responses to promptly address customer concerns. 3. We apologize for any inconvenience caused by our team's dinner break. However, we noticed that you have received an automated message about our dinner break, wherein it is mentioned that we will be back within 30-45 minutes. 4. We have discussed your requirement with our team and thoroughly explored all possibilities for integrating with custom pages, but unfortunately, we are unable to offer this feature at the moment. That's why we couldn't give you an HTML code to embed as mentioned above. However, I want to assure you that we value your feedback and take your feature request seriously. We have already added the integration with custom pages as a feature request in our portal: [https://feature.ufe.helixo.co/posts/12/show-upsells-on-custom-pages]. Please consider voting for this feature, and you will receive updates via email once it is released. Our development team regularly reviews these requests, and we will make every effort to incorporate this feature in future updates. Additionally, we will establish better internal communication channels to ensure a more coordinated and efficient approach to resolving customer queries. We understand that this experience was unusual and not reflective of the level of service we aim to provide. Once again, I apologize for the disappointing encounter, and I hope you will allow us the opportunity to demonstrate the level of service we strive to offer to all our valued customers. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. Sincerely, Tinu, Customer Support Lead at Helixo.