UFE Cross Sell & Upsell Bundle
The reviews are overwhelmingly positive, with many merchants praising the app’s core functionality for cross-sells, upsells, bundles, promotions, and discounts. Users frequently mention that it is easy to set up, has a clean and flexible interface, integrates well with Shopify, and can improve store performance and revenue. A major highlight across the reviews is the support team: merchants repeatedly describe the support as fast, responsive, patient, knowledgeable, and hands-on, often naming specific team members who helped them solve setup or customization issues quickly. There are, however, a few important negative comments. Some users report billing problems, including being charged after uninstalling the app or even without using it, and they express frustration about difficulty getting refunds. One reviewer also says the app stopped working properly on thank-you pages after a Shopify update, causing lost impressions and revenue, and complains about poor communication and delayed fixes. Overall, the app is viewed very favorably for its features and customer service, but billing transparency and timely technical updates are recurring concerns in the negative feedback.
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The app has been great for adding promotions and discounts to our store. I contacted the team with some questions, and they were very helpful and able to solve the issue we were having quickly. Highly recommend.
Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear that our app has been helping you with promotions and discounts, and that our support team was able to resolve your issue quickly. Your appreciation means a lot to our entire team and motivates us to keep delivering the best possible experience. We truly appreciate your trust in us! ❤️ In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
回复速度很快，能够及时解决我提出的问题，谢谢
感谢您的友好反馈！很高兴得知您能够及时获得我们的支持，并且您提出的问题也得到了及时解决。非常感谢您抽出时间分享您使用 BUCKS 的体验！ 如果您有任何其他问题，请随时通过 [[email protected]] 或我们的应用内聊天联系我们。我们很乐意继续为您提供帮助。 - Helixo 支持团队
Best app for Cross sell & upsell, Support team is wonderful. Really great experience.
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re having a great experience with our cross-sell and upsell features and that our support team has been able to assist you. We truly appreciate your support and kind words! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Does just what it says and support is incredibly responsive.
Thank you so much for your wonderful review! We're thrilled to hear that the app does exactly what you need and that you've had a great experience with our support team. We truly appreciate your support! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Nunca usei o app e eles cobraram durante meses um valor absurdo, que só notei agora, ao esmiuçar a fatura. Eles cobram só por estar instalado, não consideram o uso dele, nem se foram eles ou não geraram a receita da loja. E mesmo após desinstalar seguem cobrando. Não acho também um local para pedir estorno.
Summary: We sincerely apologize for the inconvenience and confusion regarding the charges. After reviewing our records, we can confirm that the app had been installed and active on your store since 2022 until August 21, and our analytics show that conversions and revenue were generated through the app, including activity within the last 30 days. We also understand your concern about a charge appearing after uninstalling, and we are happy to review and refund any eligible charge related to this situation. Olá, Sentimos muito por toda a inconveniência e frustração que essa situação causou. Entendemos completamente a sua preocupação ao identificar cobranças que você não esperava e agradecemos por compartilhar sua experiência. Analisamos cuidadosamente o histórico da sua loja e verificamos que o nosso aplicativo esteve instalado e ativo desde 2022 até o dia 21 de agosto. Também verificamos os dados disponíveis no nosso painel de analytics e identificamos conversões e receita geradas por meio do aplicativo, incluindo atividade nos últimos 30 dias. É possível que essa seção específica e esses dados não tenham sido percebidos durante o uso do aplicativo. Sobre a cobrança após a desinstalação, entendemos totalmente por que isso pode causar preocupação. As cobranças de assinatura são processadas e iniciadas pelo sistema de cobrança da Shopify, e, em alguns casos, uma cobrança já iniciada pode ser concluída mesmo após a desinstalação do aplicativo, dependendo do ciclo de cobrança. Essa cobrança não é processada diretamente por nós. De qualquer forma, queremos ajudar a resolver essa situação. Se você recebeu uma cobrança relacionada ao aplicativo após o cancelamento ou a desinstalação, teremos prazer em analisar o caso e providenciar o reembolso, quando aplicável. Por favor, entre em contato conosco pelo e-mail [email protected] Nossa equipe de suporte está sempre disponível para analisar o histórico da cobrança com você e ajudar da melhor forma possível. Pedimos novamente desculpas pela inconveniência e esperamos ter a oportunidade de esclarecer e resolver tudo para você. Kind regards, Athira Customer Support Lead, Helixo
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