UFE Cross Sell & Upsell Bundle

Hello, Thank you for taking the time to share your feedback with us. We genuinely value all input from our users as it helps us improve our services. We understand your concern regarding the pricing structure based on "orders," and we sincerely apologize for any inconvenience it may have caused, especially for businesses with a majority of Point of Sale (PoS) orders. We understand that we offered an unlimited offer with better discounts, but we regret that it didn't meet your expectations. We assure you that we will take your feedback into account as we make further improvements to our pricing plans. Our intention is to provide a fair pricing model that caters to various business types, but we acknowledge that it may not always align perfectly with every customer's specific needs. Please know that we are constantly evaluating our pricing strategy and actively seeking ways to enhance the value we offer to all our users. Your feedback is invaluable in helping us identify areas for improvement. We are diligently considering options to make our pricing more flexible and accommodating, especially for businesses like yours with a significant number of PoS orders. Our dedicated support team is available to assist you in finding the best possible solution that suits your business requirements. Once again, thank you for bringing this matter to our attention. We are committed to serving you better and making your experience with our app more rewarding. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Lead at Helixo

Hi Omer Ozener, thank you for the review! But that's not true 🚫 (New merchants don't get confused). I can explain in detail, our app is one of the few apps that do this in a clean way!! 🧹 1. Most of the apps add some code to the theme for the proper working of the app. But most of the apps don't remove it because after uninstall apps lose access to the theme. 🥊 2. What UFE do differently is we optimized 🪄 our code in a way that it only loads the code if the app is installed. (For other apps, the theme injected code still loads and runs in merchants store) # In order to check it yourself, install and uninstall UFE, then 🤿 Step 1: go to your store in Chrome browser and press "Ctrl + U" or "⌘ + U" to view the source code of the store Step 2: Find for "ufe.helixo.co" keyword inside it, so you can check whether the code still adding on to the storefront or not. In our case, you can't find "ufe" related keywords because it's designed in a way to include only if the UFE is installed. But this is not the case for some other apps. For the sake of transparency, after uninstall, we do send an email to the merchant informing about removing code snippets with a detailed article about it. We also recommend to contact us if the merchant needs help, we will do it for them as soon as possible. 🤝 Sorry for the inconvenience caused, and thank you for your positive review and for allowing me to explain it to everyone! 🙌 In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Nikitha, Customer Support Advocate.