Malaya review for UFE Cross Sell & Upsell Bundle
Feb. 21, 2024
I am SO INCREDIBLY UPSET. i spent literally so many hours trying to get the app to run my buy 1 get 1 50% off offer. encountered a bunch of bugs that required their team to edit my theme. my campaign launch was delayed. finally after getting support from their staff and launching the discount, as orders came in, i realized that this offer wasn't even possible!!! it literally made customers be able to get 1 item and get everything at 50% off! their support staff gave me WRONG INFORMATION. I wasted so so much time on this app, all for nothing. i am forced to delete this app and find another app. this app is not intuitive at all. so many things i needed to clarify with their team. the only positive things from this experience is that they have live chat. and that Glen went on a zoom call with me to troubleshoot as per my request, and did overtime to help. otherwise, i would NOT recommend this app at all.
Summary: The issue arose due to a misunderstanding of the setup process. Dear Nicole, I sincerely apologize for any inconvenience it may have caused you. It's important to me that I address this personally. Regarding the issue you encountered with setting up the Buy 1 Get 1 offer, it appears there was a misunderstanding in the process. To create such an offer, you need to create either a Bundle offer or a normal offer and preselect the offer products. Unfortunately, it seems you selected multiple products as the offer items, assuming customers could only choose one. This led to the unintended behavior where customers were able to select any or all products from the list. This is the default behavior of our normal offer; customers can select any or all products from the list. In the case of a bundle offer, customers can only select them together. Additionally, if you wish to offer different products as part of the offer, you can explore our AI recommendation feature. This feature can display a limited number of related or complementary products as the offer items. If you set the limit to one, it will display only one product as the offer item. For a better understanding of this feature, please refer to the following article: AI-driven Product Recommendation. I sincerely apologize for the inconvenience and disappointment you've faced. It's unacceptable that the support staff provided information, leading to further complications with your campaign launch. While it's positive to hear that our live chat feature and Glen's assistance were helpful to some extent, I understand that this does not outweigh the overall negative experience you've had. Your feedback regarding the lack of intuitiveness and the need for constant clarification is valuable and will be shared with our team for improvement. Please know that we take your feedback seriously and will strive to make necessary improvements to prevent similar issues in the future. Please let me know if you need further clarification or if you'd like to arrange a call, so we can assist you better. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. Tinu, Customer Support Lead at Helixo
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