Febron review for UFE Cross Sell & Upsell Bundle
Oct. 5, 2023
Customers take the discounted offer and remove the original triger product from cart, and you end up loosing money. Customer support don't exist and they don't reply.
We apologize for any inconvenience you've experienced, and we appreciate your feedback. Regarding the lack of response, please note that our support hours are from 8 am to 11 pm (IST). We do our best to respond promptly during those hours, and we're actively working on extending our support coverage. Regarding the issue you mentioned, it appears that the problem occurred because the option 'Remove discount if trigger product is removed' was disabled It is designed to prevent situations like the one you described, and we recommend keeping it enabled to ensure the discounts are applied correctly. We value your feedback, and we're continuously working to improve our app and support services. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Lead at Helixo
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