Lumiovo review for UFE Cross Sell & Upsell Bundle
July 16, 2024
Support is answering fast however i had to write with them for 1-2 weeks and the things are still not fixed. Nothing is working properly. The widgets are not even mobile optimized by default and i had to repeat myself 100 times. Just take another app.
Summary: We noticed that you were in our chat for only 2 days. Out of your 3 requirements, 1 was resolved, and the other 2 were added to our feature request list as they were not available at the moment, and we informed you accordingly. Could you please confirm if you received our email regarding this matter? Hello, Thank you for your feedback and for highlighting our fast response time. We sincerely apologize for any frustrations you’ve experienced and want to address your concerns promptly. We appreciate your patience while we worked to resolve your requests. Upon reviewing our records, it appears you contacted us on July 3rd, and we completed the feasible requirements by July 6th. Here’s an update on your requests: Add an image under the checkout button for payment icons: This has been successfully implemented. Add text “per piece” next to the price: We have informed you that this feature is not currently possible. Multiple tiers for the progress bar: Similarly, this feature is not currently possible, and it has been added to our feature request list. Regarding our update on your requirement, I apologize for any confusion. We mentioned this in our communication approximately 2-3 weeks ago. Could you please confirm if you received it? We want to ensure you have all the information you need. Also,regarding your feedback about mobile optimization for the widgets, this is a new concern for us. Could you please provide more details so we can investigate and address it promptly? We understand that you have uninstalled our app, and we regret any inconvenience caused. Should you reconsider and give us another chance, we are committed to improving your experience with UFE. Your feedback is invaluable to us, and we appreciate the opportunity to assist you again. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Lead at Helixo
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