Baby Carriers Rental SG - Consultancy, Rental, Sales review for UFE Cross Sell & Upsell Bundle
Aug. 15, 2024
We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app. Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can earn from us, consumers. This itself is very disturbing to SMEs because it is definitely reasonable to charge us per eyeball for activated prompts/ funnel but not for those orders in store that are NOT even using their app to facilitate upsell. Any random order are also placed into the count and we felt it was absolutely unfair for us. When we came to read up reviews, we believed some merchants also had the same views as us and I totally agree with their unpleasant feedbacks. One thing however, that worth the one star is their replies were of reasonable speed and that is the only one thing we think can praise them for. Hope they really do a proper revamp on their business model to not accumulate more negative feedbacks =(
Using app
About 3 years
Total reviews
1
Average rating
1.0
Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model. Hi Fion, I’m sorry to hear about the confusion regarding how our pricing model works, and I appreciate the opportunity to clarify things for you and others reading this. Our pricing is based on the total sales volume of your store during a 30-day billing cycle, not just the orders generated by our app. This includes all orders received in your store, which is why you may have noticed a higher order count than expected. We understand how this could be frustrating, especially for small businesses, and sincerely apologize for any inconvenience this has caused. It’s important to note that our pricing logic is designed to be fair and scalable, ensuring that smaller stores pay less or even $0, while larger stores contribute more based on their order volume. This approach helps both big and small merchants maintain a positive return on investment (ROI). For example, merchants with 60 orders per month are billed $9.99, while those with 100,000 orders per month might see a charge of $249.99. This can vary each month based on your store’s performance. We do clearly mention this on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this might have been missed, leading to the confusion. To address your concern, we’ve already processed a refund for the last month and offered an additional month of our service as credit. We hope this helps in making up for the inconvenience. If you need further assistance or have any questions, please don’t hesitate to reach out to us at [email protected] or via our in-app chat. We’re committed to providing the best service possible and would love the opportunity to continue working with you. Again, I sincerely apologize for the trouble caused, and we hope to see you reconsidering our app in the future. -Tinu, Customer Support Lead at Helixo
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