Jade Alters review for UFE Cross Sell & Upsell Bundle
Sept. 22, 2025
Note that the TY pages from this no longer work and the supposed "update" has been in the works for some time now. As an existing customer, I wasn't even notified that the app would stop working. I had to go into my analytics to see that my highest-performing offer had ZERO IMPRESSIONS for the last 30 days. I messaged support and they just said, "the fix is coming soon". This has lost me money and the developers had plenty of time to update since Shopify announced changes to TY pages a long time ago. Terrible lack of communication from this company and now I need to invest even more time and money into implementing a new app into my store to replace this one. Save yourself the time and just don't even install it.
Summary: The Thank You Page update is currently in progress. While Shopify announced the changes earlier, our developers are carefully implementing and testing it to ensure everything works smoothly. Offers on other pages are already live and generating revenue, and we discussed a credit to help balance the impact and recommended to add more offers on other pages in the meantime. An in-app banner and email notification have been initiated regarding the temporary hold, and the update will be released soon. Hi, We sincerely apologize for the inconvenience caused by the Thank You Page issue and for how the communication around it was handled. We completely understand how upsetting it must have been to see your top-performing offer register zero impressions - this is not the experience we want our merchants to have. We’re happy to discuss a fair adjustment on credit if the initially suggested one does not meet your expectations. While reviewing your account, we also noticed that your other offers (like product page and cart page widgets) have been showing impressions and generating revenue between June–August. That’s why we suggested continuing with those placements while the Thank You Page update is finalised. We understand this doesn’t fully replace your top-performing offer, but it can help bridge the gap in the meantime. Please rest assured that the Thank You Page offers are not being removed permanently. Our product team is actively working on the updated version, which will be released within the next 2–3 weeks. We’ve also added an in-app banner and sent email notifications regarding this temporary hold, though we regret if these did not reach you in time. We are genuinely saddened to see your experience turn into this review, as you’ve been one of our valued long-time merchants. Please know that we’ll do everything we can to restore your trust, both by ensuring the credit adjustment is fair and by keeping you personally updated on the Thank You Page release progress. Thank you again for sharing your honest feedback - it helps us improve and ensures we build stronger communication moving forward. Kind regards, Athira Customer Support Lead, Helixo
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