Samharness review for UFE Cross Sell & Upsell Bundle

1 / 5

Aug. 9, 2021

high price, poor quality, not up to expectations, nothing special. The price is not commensurate with the value received

Using app

9 days

Total reviews

1

Average rating

1.0

Developer Reply

Please note, in the online world, it is practically impossible to avoid negative reviews. We had contacted Shopify regarding fraudulent reviews, and this is what they had to say. But we are graceful in admitting the mistake if it was our fault. But that is not the case here. This review seems fraudulent for the following reasons and to the merchants reading this we kindly ask you not to trust this review. TL;DR Hello, While checking your account we could find the following data. 1. You made this review just after 10 days of installing our app. Now let me explain why that point is important. Within 10 days of installing you got 15 impressions. It would result in an approximately 10% conversation rate. Anyone with experience in the e-commerce field would agree that that is an unreasonable expectation in such a short period of time. In fact, we have clearly explained this in our help desk article, how much time on average you should give for the app to show results. That being said the time you had with our app is not enough to make such a statement that you have made. 2. So what made you drop an unreasonably biased negative opinion on our app in such a short time? Did you have a bad experience with our customer care services? No, you haven't contacted us even once in this time period. Now about the pricing of the app. While checking your store has zero orders. Also, you had availed $19.99 Unlimited plan. There are cheaper plans for you if you have only less than 50 orders per month, you can either use our app for free with a watermark or use our app for $7.99 per month without a watermark if you have only less than 50 orders per month. 3. So, as you can see we have taken extra care to make sure that merchants of all financial spectrum can use our app to increase their conversion. So we would love to hear why you think our app is expensive since you voluntarily accepted the unlimited plan when there was a cheaper plan that would fit your purpose. For the above-said reasons, we ask the customers who read this to kindly not trust this review and please try our app for yourselves to see the result. - Sarah, Customer Support Advocate

UFE Cross Sell & Upsell Bundle for Shopify
UFE Cross Sell & Upsell Bundle
4.8 star
1,099 reviews

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