kool-factory review for UFE Cross Sell & Upsell Bundle
April 1, 2022
the app doesn't work, it shows my products out of stock, the customer service can't give me a solution, I am loosing sales and I paid for the app two days ago, exactly when it started to perform terrible and I want a refund! The dashboard is not accurate, saying that I have more impressions from the app that the real number. It's a shame because it has great features, but it performs terrible, Sarah the agent couldn't solve anything, I'm not getting response.
Hi Victoria, Our upsell widget is working on the online store and using the products from the Shopify product listing. While checking, it seems that the products are unavailable at the online store and available only at other sales channels. Normally, the error message "Out of Stock/404 Page not found" is shown by Shopify when the product is out of stock/unavailable. If you want to show the upsell products even if it is unavailable at the online store, you can disable the option 'Hide out of stock/Unavailable products' as shown in the screenshot below. https://prnt.sc/vM0fKkzZbmye And regarding the refund, we are happy to give you a refund if you haven't generated any revenue from our app. But it seems that you have impressions and acquired revenue from our app. And we are really sorry for the delay from our support agent Sarah. Actually, you contacted us around 9 PM (IST) and our team was on dinner break at that time. That's why it took some time to check from our side. Really sorry for the delay in the clarification. Surely, we will keep it in mind for future interactions. Also, it would be great if you could share some light on what we can do from our side to make a 5- star experience for you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
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