Upsell Kit: BOGO, Bundle & 30+
The reviews for this Shopify App are quite polarized, with some users praising its features and customer support, while others express frustration with issues like billing and functionality. Positive themes include excellent customer service, a wide range of tools for upselling, and easy customization options. Users appreciate the app's ability to boost sales and enhance the overall store experience. On the other hand, negative themes revolve around billing problems, issues with functionality, and dissatisfaction with customer service, particularly when it comes to technical support and resolving issues. Some users also mention challenges with uninstallation and unexpected charges.
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Used to be amazing. Now stuff isn't working and they are trying to pass off AI as real customer service that's a joke. If it wasn't AI I have never had a human repeat the question back to me as the solution. Bummer because I loved the app but if they can't even provide customer service anymore I would rather spend more and go to anther app.
Hi there, We’re really sorry to hear about your experience and truly appreciate you taking the time to share your feedback. It looks like we missed your message at the time you reached out due to a temporary connectivity issue on our end, which prevented us from responding as quickly as we normally do. We completely understand how frustrating that must have been, especially when you were expecting timely support. We want to clarify that our support is handled by real people, and we’re always here to help resolve any issues properly not just repeat responses. What you experienced doesn’t reflect the level of service we aim to provide. We’d genuinely love the chance to make this right for you. If you’re open to it, please reach out to us again and we’ll prioritize your case and ensure everything is resolved quickly. Thank you again for your honest feedback it helps us improve. Best regards, Upsell Kit Team
one of the best up for upsells, it has everything you need and super smart features. The price is a bargain for such an app! Support is 10+
I got charged amount under "professional fees" even when I uninstalled this app within the trial period. This is unacceptable. Pls refund the amount.
Thank you for your feedback. We’d like to clarify the situation. Our records indicate that the app was used for 10 days, which is beyond the 7-day free trial, and the charge was therefore automatically applied by Shopify under “Professional” plan. Please note that all app billing is handled directly by Shopify. We understand how this can be confusing, and as a gesture of goodwill, we’re happy to offer a full refund. Please reach out to us and we’ll be glad to assist. — Upsell Kit Team
perfect and experienced customer support!
great customer service and all in one tools! saves me money and time
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