Upsell Kit: BOGO, Bundle & 30+
The reviews for this Shopify App are mostly positive, highlighting features like excellent customer support, a wide range of tools for upselling, and user-friendly customization options. Users appreciate the app's effectiveness in boosting sales and the responsiveness of the support team. However, there are a few negative reviews mentioning issues like sudden removal of free tier, unexpected charges, and difficulties in getting the app to work properly. Overall, the app seems to be popular for its functionality and helpful customer service, with some users experiencing minor setbacks.
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completely waste app , there is no customer support , i am paying customer and still no resolution to my problem. if you want to save money and have better features try other available apps . this app is just horrendous.
Sudden Removal of Free Tier and we had our clothing charts gone! We didn't receive any email with prior knowledge of removing the free plan Terrible communication and terrible move by removing the free Tier.
Used to be amazing. Now stuff isn't working and they are trying to pass off AI as real customer service that's a joke. If it wasn't AI I have never had a human repeat the question back to me as the solution. Bummer because I loved the app but if they can't even provide customer service anymore I would rather spend more and go to anther app.
Hi there, We’re really sorry to hear about your experience and truly appreciate you taking the time to share your feedback. It looks like we missed your message at the time you reached out due to a temporary connectivity issue on our end, which prevented us from responding as quickly as we normally do. We completely understand how frustrating that must have been, especially when you were expecting timely support. We want to clarify that our support is handled by real people, and we’re always here to help resolve any issues properly not just repeat responses. What you experienced doesn’t reflect the level of service we aim to provide. We’d genuinely love the chance to make this right for you. If you’re open to it, please reach out to us again and we’ll prioritize your case and ensure everything is resolved quickly. Thank you again for your honest feedback it helps us improve. Best regards, Upsell Kit Team
one of the best up for upsells, it has everything you need and super smart features. The price is a bargain for such an app! Support is 10+
I got charged amount under "professional fees" even when I uninstalled this app within the trial period. This is unacceptable. Pls refund the amount.
Thank you for your feedback. We’d like to clarify the situation. Our records indicate that the app was used for 10 days, which is beyond the 7-day free trial, and the charge was therefore automatically applied by Shopify under “Professional” plan. Please note that all app billing is handled directly by Shopify. We understand how this can be confusing, and as a gesture of goodwill, we’re happy to offer a full refund. Please reach out to us and we’ll be glad to assist. — Upsell Kit Team
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