All reviews

Rating Breakdown

  • 5
    95% (124 ratings)
  • 4
    0% (0 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (2 ratings)

Reviews with Text

  • 94% (120)
Review RSS Feed Review RSS Feed

1 / 5 Share

Jan. 11, 2026

I got charged amount under "professional fees" even when I uninstalled this app within the trial period. This is unacceptable. Pls refund the amount.

Using app

10 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback. We’d like to clarify the situation. Our records indicate that the app was used for 10 days, which is beyond the 7-day free trial, and the charge was therefore automatically applied by Shopify under “Professional” plan. Please note that all app billing is handled directly by Shopify. We understand how this can be confusing, and as a gesture of goodwill, we’re happy to offer a full refund. Please reach out to us and we’ll be glad to assist. — Upsell Kit Team

5 / 5 Share

Dec. 4, 2025

great customer service and all in one tools! saves me money and time

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2025

Great app! Easy to use and to integrate! The support is so involved, they solved my problem very quickly, they were eager to help and that means a lot! I really recommend it and I think you need this application too!

Using app

About 12 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 26, 2025

Superior app! So many great features to boost your store and sales. Good customization possibilities and very easy to use. I highly recommend it to all Shopify users. I also had a few small issues with the app, and customer service fixed everything super fast with a very professional touch! Definitely one of the best apps and customer service teams out there.

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 20, 2025

Store

Ovrdue

Using app

12 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 11, 2025

Terrible customer service! The app does NOT work, and their support team asks you to change your website’s code just to make it appear. Don’t waste your time trying to get this app to work!

Using app

About 1 year

Total reviews

11

Average rating

4.6

5 / 5 Share

Oct. 17, 2025

Super application et en cas de besoin le support client est super pro et réactif ! Je recommande !

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Really impressed with the Upsell Kit app and their customer service! It’s super user-friendly and easy to set up. I originally tried a competitor (ReConvert), but it was far too complicated. Upsell Kit made everything simple, and when I had a question, their live chat agent responded quickly with helpful guidance. I’m very pleased with both the app and the support — highly recommend!

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 20, 2025

Great support and helped increase my sales!

Store

Ghostn

Using app

9 months

Total reviews

3

Average rating

4.0

5 / 5 Share

Aug. 28, 2025

Excellent app that offers a wide range of tools for upselling and cross-selling. We replaced two other apps with this one and couldn’t be happier with the decision. The setup is straightforward, and the support team is extremely helpful. We encountered an issue, and they made sure everything was fixed in no time. Highly recommended!

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 21, 2025

Great customer service

Store

Edinco

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 16, 2025

goede service!! perfecte app.

Using app

About 1 month

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 13, 2025

丁寧な対応をありがとうございました。

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 7, 2025

great app

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 7, 2025

Awesome app, awesome service! Everything I needed.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 7, 2025

Customer support is very helpful

Store

vrolise

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 28, 2025

Amazing app with top-notch support! Upsell Kit is packed with powerful features to boost conversions — from smart upsells to urgency timers and trust badges. It’s super intuitive and flexible. But what truly stands out is the support: every time I’ve had a question, it was solved within minutes. Fast, friendly, and efficient. Highly recommended!

Store

Zanoma

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 19, 2025

App multifunzione estremamente utile. Ho contattao il servizio clienti per dei chiarimenti su una funzionalità ed è stato rapido ed efficiente.

Using app

7 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Jan. 22, 2026

I love this app! It’s so easy to use and exactly what I was looking for. It’s also affordable, and the customer service responds quickly. Update. after using it a month before its okay but to be honest it doesnt help me boost my sales so i did not continue my sub.. Recently I tried the trial period again because I have promotion and uninstall after 7 days but they charged me the whole price! what a shocker.

Store

JeieaM

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your detailed feedback and for previously sharing your positive experience with Upsell Kit — we truly appreciate it. After reviewing our records, we found that during the most recent installation, the app was used for 11 days, which is beyond the 7-day free trial. When an app remains installed past the trial period, Shopify automatically applies the subscription charge. Please note that all billing, approvals, and charges are handled directly by Shopify, not by the app developer. We understand how this can be surprising, especially when reinstalling an app for a short-term promotion. While the charge was applied correctly under Shopify’s billing rules, as a gesture of goodwill, we’re happy to offer a full refund. Please reach out to our support team and we’ll take care of it promptly. — Upsell Kit Team

5 / 5 Share

June 10, 2025

Upsell Kit has been a game-changer for our Shopify store. It's incredibly easy to set up and lets us create high-converting upsells, cross-sells, and post-purchase offers without needing any coding. We saw an immediate boost in our average order value after implementing just a few smart product bundles and personalized recommendations.

Using app

7 months

Total reviews

6

Average rating

5.0