nightcity clothing review for Vanga AI Post Purchase Upsell

Jan. 2, 2023

I have now edited my review into a 5-star review because Vanga was able to quickly resolve the issue I wrote about in my original 3-star review below. I have now re-enabled the application and it has continued to bring in results. Thanks to their great customer service and technical talent, I can continue to say that this is the best Upsell/Post-Purchase application we've ever used. Keep up the great work! -------------------------- The best post-purchase upsell/Thank You page offers application we've come across... until we noticed that the Thank You page automatic offers show customers the SAME product that they JUST purchased... for a discounted price. Customers then CANCEL their original order and purchase the same product for a discounted price using Vanga's Thank You page automatic offers. This is a fundamental issue with the logic of the Thank You page offers which cuts into product margins and adds extra admin for stores, unnecessarily. Vanga's competitors already automatically remove showing the same product in their Thank You page offers. We spoke to Vanga's customer service about this issue. Unfortunately, there is no solution for this on the horizon at the moment, and we have been advised to: 1) Create Manual offers PER product to avoid this problem, which is not practical for us at scale. 2) Remove automatic discounts from the Thank You pages (which we feel defeats the point). 3) Exclude products from being upsold (which would mean we would have to exclude every product in our store?). We have had a very fantastic experience with this application until running into this fundamental problem, so we advise both Vanga and multi-product stores to consider this feedback strongly, to avoid customers canceling orders upon seeing the same discounted product on the Thank You page offers as the ones they've already ordered. Hoping for a resolution soon! Will be disabling this application until then.