Sage & Sill review for Vanga AI Post Purchase Upsell
Jan. 22, 2024
Just hours after installing the app, we're seeing post-purchase upsells! I'm super excited to see how much better the app gets with more optimization. Update: Vanga updated their pricing from free to a credit-and-percentage commission-based model. Early adopters received an extra one time credit, but no prior warning was given. We were not legacied into the original pricing structure. It feels a bit like a bait-and-switch to get early good reviews. Second Update: The team at Vanga reached out and apologized for the sudden pricing structure change. They also offered a retroactive concession to make things right. I appreciate their proactive attitude in addressing our concerns and am updating my rating accordingly.
Hello! We are actively reviewing our communication processes to prevent similar situations in the future. Your feedback has shed light on areas where we can improve, and we are committed to addressing these concerns promptly. If you have any further questions or if there's anything specific you would like to discuss, please feel free to reach out to our customer support team. We value your input and are here to assist you in any way we can. Thank you once again for your understanding and continued support. We look forward to working together to make your experience with Vanga even better. - Ivy
