UserWay Website Accessibility
Start your accessibility journey to ADA and WCAG compliance
Rating
2.2
feedback
9
chart
#2,970
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
33%
-
Less than a month
11%
-
Less than a year
33%
-
More than a year
22%
Reviews Summary
The reviews for the UserWay Website Accessibility app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of installation, helpful customer support, and the effectiveness of the AI features for adding alt content. Users also appreciated the app's ability to improve website accessibility scores and provide legal protection. On the other hand, negative comments focused on the high cost of the app, additional charges for basic features, and concerns about compliance issues and lawsuits. Some users felt that the paid version did not deliver on WCAG compliance and raised doubts about the value for money.
Highlights
Review RSS Feed
All reviews
May 19, 2025
Paid version literally does nothing for WCAG compliance. Removed 0 items from the audit list provided by a third party. Zero. None. Waste of $50 bucks.
Jan. 16, 2025
Very easy app to install and deploy, the AI features on the site made it very simple to add alt content! Support was very fast to reply and very helpful as well as knowledgeable about their product, and was able to answer questions and point me in the right direction first try.
Nov. 4, 2024
We have this and after spending $1300 on a yearly plan and we are currently involved in a lawsuit that claims this is not compliant and told by my lawyer widget attracts more lawsuits as there is softwear that lawyers use to detect widgets.
Thank you for sharing your concerns, and we’re sorry to hear about your situation. We offer Legal Support Services designed to help organizations respond to legal claims and strengthen compliance efforts. You can learn more at the following site: https://userway.org/legal-support/. Please don’t hesitate to reach out—we’re here to assist you in addressing this matter.
July 6, 2023
I reached out to Support through the chat this evening just to get some questions answered and Mark responded within 2 minutes! He was very helpful and even helped me find what I couldn't on my end when I was confused with screenshots. We had run into some trouble with our site in the past and were just checking to make sure there wasn't anything we needed to do. He explained my questions and even recommended what we should do on our end to make sure we have a smooth and efficient experience with the app! Recommend using the chat and app!!!
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