UserWay Website Accessibility
Website Accessibility Widget for Shopify | UserWay
Rating
2.7
feedback
10
chart
#3,348
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
30%
-
Less than a month
10%
-
Less than a year
30%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify App, UserWay Website Accessibility, are mixed with both positive and negative feedback. Positive aspects highlighted include the ease of installation, helpful customer support, and the effectiveness of the app in improving website accessibility. Users appreciate the AI features for adding alt content, quick responses from support, and the positive impact on their website's accessibility scores. On the other hand, negative reviews mention high costs, lack of effectiveness in compliance, and additional charges for basic features like removing branding and ads. Some users expressed dissatisfaction with the pricing structure and perceived lack of value for the money spent.
Highlights
Review RSS Feed
All reviews
May 19, 2025
Paid version literally does nothing for WCAG compliance. Removed 0 items from the audit list provided by a third party. Zero. None. Waste of $50 bucks.
March 13, 2025
A free plan that helps many individuals. Don't be deterred by the low rating; I almost was and am glad I didn't. Now, I have an app that is amazing for my customers. Thank you!
Jan. 16, 2025
Very easy app to install and deploy, the AI features on the site made it very simple to add alt content! Support was very fast to reply and very helpful as well as knowledgeable about their product, and was able to answer questions and point me in the right direction first try.
Nov. 4, 2024
We have this and after spending $1300 on a yearly plan and we are currently involved in a lawsuit that claims this is not compliant and told by my lawyer widget attracts more lawsuits as there is softwear that lawyers use to detect widgets.
Thank you for sharing your concerns, and we’re sorry to hear about your situation. We offer Legal Support Services designed to help organizations respond to legal claims and strengthen compliance efforts. You can learn more at the following site: https://userway.org/legal-support/. Please don’t hesitate to reach out—we’re here to assist you in addressing this matter.
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