UserWay Website Accessibility
Website Accessibility Widget for Shopify | UserWay
Rating
3.9
feedback
11
chart
#2,417
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
36%
-
Less than a month
9%
-
Less than a year
36%
-
More than a year
9%
Reviews Summary
The reviews for the UserWay app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of installation, helpful customer support, and the effectiveness of the AI features for website accessibility. Users appreciated the quick responses from support, the ability to resolve issues efficiently, and the overall improvement in website accessibility scores. However, there were negative reviews mentioning concerns about compliance issues, misleading marketing promises, and additional charges for certain features like removing branding and ads. Some users felt disappointed by the lack of clarity and the perceived over-promising of the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 13, 2025
A free plan that helps many individuals. Don't be deterred by the low rating; I almost was and am glad I didn't. Now, I have an app that is amazing for my customers. Thank you!
Jan. 16, 2025
Very easy app to install and deploy, the AI features on the site made it very simple to add alt content! Support was very fast to reply and very helpful as well as knowledgeable about their product, and was able to answer questions and point me in the right direction first try.
Nov. 4, 2024
We have this and after spending $1300 on a yearly plan and we are currently involved in a lawsuit that claims this is not compliant and told by my lawyer widget attracts more lawsuits as there is softwear that lawyers use to detect widgets.
Thank you for sharing your concerns, and we’re sorry to hear about your situation. We offer Legal Support Services designed to help organizations respond to legal claims and strengthen compliance efforts. You can learn more at the following site: https://userway.org/legal-support/. Please don’t hesitate to reach out—we’re here to assist you in addressing this matter.
Aug. 13, 2023
WARNING to store owners, this is group is using shady marketing technique promising a "Shield" against lawsuits" but then, through complicated mumbo jumbo from their support team, walk back all the promises and try to get your money even though it's listed as one of the core feature of the app (and the app is listed for free). It took me more than 1 month to go through a whole conversation with Matheus and Ben, and my feedback went absolutely nowhere. Worse yet, I thought I was protected all this time because of their false promises. I wasted a lot of time on this and it looks like an over-promising app that then tries to charge large amounts. Be careful! I was told verbatim: "Up to 20% WCAG & ADA Compliance", not the best experience.
InfantBoo, We are sorry to hear that you were not satisfied with UserWay’s Basic, free widget. As stated on our product page, the Basic widget offers light accessibility widget features and limited WCAG & ADA compliance as opposed to our Paid widget that real-time accessibility monitoring, and significant WCAG & ADA compliance powered by AI technology. Becoming WCAG conformant is a complex process that requires expertise, development hours, and high costs. UserWay’s suite of solutions help businesses such as your own cut costs, resources, and time by automating as much of the process by utilizing AI technology. As we mentioned, you continue to be welcome to schedule a call with one of our accessibility experts to learn more. We are always here for you when you are ready to expand your accessibility knowledge and improve your customer experience.
July 6, 2023
I reached out to Support through the chat this evening just to get some questions answered and Mark responded within 2 minutes! He was very helpful and even helped me find what I couldn't on my end when I was confused with screenshots. We had run into some trouble with our site in the past and were just checking to make sure there wasn't anything we needed to do. He explained my questions and even recommended what we should do on our end to make sure we have a smooth and efficient experience with the app! Recommend using the chat and app!!!
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