UserWay Website Accessibility
Website Accessibility Widget for Shopify | UserWay
Rating
4.1
feedback
8
chart
#2,917
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
50%
-
Less than a month
0%
-
Less than a year
25%
-
More than a year
12%
Reviews Summary
The reviews for the UserWay app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of installation, quick resolution of issues, responsive customer support, and the effectiveness of the app in improving website accessibility. Users appreciate the live chat support, automated remediations, and the reliability of the AI-based solutions provided by UserWay. However, negative feedback revolves around shady marketing techniques, false promises, and upcharges for additional features like removing branding and ads, which some users find excessive and unnecessary.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 13, 2023
WARNING to store owners, this is group is using shady marketing technique promising a "Shield" against lawsuits" but then, through complicated mumbo jumbo from their support team, walk back all the promises and try to get your money even though it's listed as one of the core feature of the app (and the app is listed for free). It took me more than 1 month to go through a whole conversation with Matheus and Ben, and my feedback went absolutely nowhere. Worse yet, I thought I was protected all this time because of their false promises. I wasted a lot of time on this and it looks like an over-promising app that then tries to charge large amounts. Be careful! I was told verbatim: "Up to 20% WCAG & ADA Compliance", not the best experience.
July 6, 2023
I reached out to Support through the chat this evening just to get some questions answered and Mark responded within 2 minutes! He was very helpful and even helped me find what I couldn't on my end when I was confused with screenshots. We had run into some trouble with our site in the past and were just checking to make sure there wasn't anything we needed to do. He explained my questions and even recommended what we should do on our end to make sure we have a smooth and efficient experience with the app! Recommend using the chat and app!!!
April 26, 2023
I just added Userway Website Accessibility to our website. The process was overall very easy and the live chat was amazing. We went from a score of 60 to 96%. For those that are questioning whether or not this is important, I would recommend you make this part of your budget and spend.
April 21, 2023
The app was easy to install and quickly resolved all issues. Customer support was responsive and helpful. We were so impressed that we purchased the yearly plan and can't imagine not having this valuable product from UserWay.org
April 24, 2022
App installed easiliy, fixed any and all issues and when I had to reach out to customer support they replied quickly and resolved any issue. Purchased the yearly plan as I can't see not EVER having this userway.org product. Congratulations on such a wonderful product and making it available reasonably for small businesses with limited budgets. Our team congratulates your team!
CLÁUDIA, Thank you for taking the time to leave your feedback. We are glad our amazing support team was able to give you the support you needed.
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