UserWay Website Accessibility
Website Accessibility Widget for Shopify | UserWay
Rating
2.5
feedback
9
chart
#3,042
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
44%
-
Less than a month
0%
-
Less than a year
33%
-
More than a year
11%
Reviews Summary
The reviews for the UserWay app on Shopify are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of installation and the quick resolution of accessibility issues by the app. Customer support is also highlighted as responsive and helpful, with users praising the support team for their assistance. Additionally, users find the app valuable and essential for ensuring website accessibility and compliance with regulations. However, on the negative side, some users have raised concerns about the app's pricing structure, with complaints about upcharges for basic features and additional costs for certain functionalities. There are also mentions of misleading marketing tactics and false promises regarding legal protection against lawsuits.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 4, 2024
We have this and after spending $1300 on a yearly plan and we are currently involved in a lawsuit that claims this is not compliant and told by my lawyer widget attracts more lawsuits as there is softwear that lawyers use to detect widgets.
Aug. 13, 2023
WARNING to store owners, this is group is using shady marketing technique promising a "Shield" against lawsuits" but then, through complicated mumbo jumbo from their support team, walk back all the promises and try to get your money even though it's listed as one of the core feature of the app (and the app is listed for free). It took me more than 1 month to go through a whole conversation with Matheus and Ben, and my feedback went absolutely nowhere. Worse yet, I thought I was protected all this time because of their false promises. I wasted a lot of time on this and it looks like an over-promising app that then tries to charge large amounts. Be careful! I was told verbatim: "Up to 20% WCAG & ADA Compliance", not the best experience.
InfantBoo, We are sorry to hear that you were not satisfied with UserWay’s Basic, free widget. As stated on our product page, the Basic widget offers light accessibility widget features and limited WCAG & ADA compliance as opposed to our Paid widget that real-time accessibility monitoring, and significant WCAG & ADA compliance powered by AI technology. Becoming WCAG conformant is a complex process that requires expertise, development hours, and high costs. UserWay’s suite of solutions help businesses such as your own cut costs, resources, and time by automating as much of the process by utilizing AI technology. As we mentioned, you continue to be welcome to schedule a call with one of our accessibility experts to learn more. We are always here for you when you are ready to expand your accessibility knowledge and improve your customer experience.
July 6, 2023
I reached out to Support through the chat this evening just to get some questions answered and Mark responded within 2 minutes! He was very helpful and even helped me find what I couldn't on my end when I was confused with screenshots. We had run into some trouble with our site in the past and were just checking to make sure there wasn't anything we needed to do. He explained my questions and even recommended what we should do on our end to make sure we have a smooth and efficient experience with the app! Recommend using the chat and app!!!
April 26, 2023
I just added Userway Website Accessibility to our website. The process was overall very easy and the live chat was amazing. We went from a score of 60 to 96%. For those that are questioning whether or not this is important, I would recommend you make this part of your budget and spend.
April 21, 2023
The app was easy to install and quickly resolved all issues. Customer support was responsive and helpful. We were so impressed that we purchased the yearly plan and can't imagine not having this valuable product from UserWay.org
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